Job Description

Purpose:

Lead operations (SEA & AIR) in delivering on the customer expectations whilst continuously looking for opportunities to optimize the company’s operations and the customers operations. Collaborate with customer logistics and production teams to know the client business thoroughly and ensure that the company services remain profitable.

Duties and responsibilities:

• Assist with any queries customers may have and work with operations in updating and resolving as required. Compile RFQ’s & sign off estimates when required.
• Monitor the communication and distribution of status reports.
• Assist and support the operation any ‘out-of-ordinary’ freight requirements, such as COD’s or hand carries. Provide advice and guidance to the company’s staff in dispensing their services to customers.
• Monitor status reports for any issues and convey concerns to customer logistics.
• Lead weekly meetings with operations to improve customer service.
• Facilitating operational meetings between customer and DSV operational controllers. Focusing on customer requirements and driving continuous improvements.
• Attend to all stakeholder queries and requests (internal & external).
• Work with other business units of the company to develop long-term customer partnerships with all DSV divisions. Update SOP’s for client and the company’s internal business process.
• Updating and maintaining CRM system (MS Dynamics).
• Managing customer statement and any queries to ensure customer overdues are settled.
• Hosting weekly meetings with the company’s operations and customer shared services team.
• Managing customer appointed carrier contract (SEA). Managing WAKEO track and trace platform.
• Compiling monthly management / customer reports and co-present to customer on a monthly basis
• Manage customer statements and overdues, as well as actively working with operations and finance to solve any invoice queries the customer may have.
• Maintaining and updating RFQ’s (ROE & bunker mechanisms).
• Covering of fellow employee’s desk during absence as a result of sick leave or annual leave Customer dinners and general entertainment as and when required.
• Manage quarterly ROIC.

Qualifications and experience:

• Matric (essential)
• Sales / Marketing / Supply Chain or Logistics Management Qualification (Advantageous)
• Minimum of 5 years’ experience in a Freight Forwarding/ or Shipping environment.
• At least 2 years experience working in an Ocean or airfreight Operational role.
• Direct client liaison experience

Computer skills:

• Cargowise 1