Job Description

Carrier is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC, refrigeration, and fire and security. We make modern life possible by delivering safer, smarter, and more sustainable services that make a difference to people and our planet while revolutionizing industry trends. This is why we come to work every day. Join us and we can make a difference together.

Carrier Controls designs, develops and manufactures control solutions for the HVAC, refrigeration, and related markets globally. Carrier is seeking an Account Manager to be based in Syracuse, NY / Fort Wayne, IN / Remote.

About This Role

The available opportunity is a critical and comprehensive role within Carrier’s fast-paced and growing Aftermarket business. It requires a self-directed leader for achieving and exceeding product and business growth targets while simultaneously driving improved quality, delivery, demand planning, and customer satisfaction.

The Account Manager will be responsible for maintaining and growing all facets of the customer relationship to drive world class customer satisfaction within the Aftermarket segment of the controls Business Unit. They will promote Carrier Controls capability to increase revenue and market share, support segment needs for quality, delivery, quoting, and new business opportunities. They will also drive and monitor actions within cross-functional business teams.

This will be a heavily growth-driven position on defending our existing book of business while identifying and closing on new business opportunities. The expected year-over-year growth of 10%+ across the customer base.

Key Responsibilities

Customer Satisfaction

Hold regular customer status reviews via video conference and factory visits. Drive customer satisfaction to an extremely satisfied level. Maintain customer dashboards, action registers and track customer initiatives.

New Business

Identify new business opportunities and lead commercial strategy to close on that incremental business. Identify opportunities to grow segment sales year over year.

Delivery

Review customer factory's monthly on time delivery reports and work with Carrier Controls customer service and logistics department to achieve 100% OTD. Work with customer service, manufacturing, and sourcing to expedite customer pull-ins or problem shipments.

Forecasting

Work with customer base monthly to generate an accurate 12-18 month forecast. Provide market intelligence for each business area to support monthly forecast adjustments.

Quoting

Work with the product and Aftermarket management to determine customer pricing. Generate quote letters for product updates and new product introductions. Review and update product transition plans with Customer Service and the demand planning team.

Quality

Work with customer factories to ensure products are meeting quality expectations. Define project requirements, priorities and provide overall direction to help coordinate initiatives being led by quality engineers.

Must Have

• 4+ years of experience in managing and growing accounts with engagement in Aftermarket business

• BA/BS Degree

• 4+ Years of experience communicating across departments in an account management role

• Ability to travel up to 25% including international locations

We Value

• Ability to effectively communicate across various customers

• Proven record of identifying and closing on pockets of opportunity to grow appropriate segments. Clear and effective communication across a broad range of geographical and functional groups.

• Customer communication, support, and care

• Leadership effectiveness to communicate across different departments and functions

• Key Account, project & program management

• Controls experience

• MBA, MA, MS Degree in Business, Engineering, or Electronics and/or 3+ years of experience in a related field

Carrier is an Equal Opportunity/Affirmative Action employer. We welcome differences and celebrate new ideas. We encourage different perceptions, preferences and thoughts because we believe diversity makes us stronger.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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