Job Description

The Account Manager – Account Development (AD) is responsible for managing the inbound interactions from customers in the AD segment. As part of this, the AD Account Manager will be responsible for generating quotes, fielding and responding to inquiries, driving deals to closure, processing orders, and overflow quotes and orders. This individual will navigate internal departments and resources to answer customer inquiries and effectively close deals. The ideal candidate for this role is a fast learner, hardworking, high energy, results driven individual that is looking to develop their career in sales. This role will be responsible for achieving their defined SLA’s, KPI’s, and other goals.

Essential Job Duties:

Customer Enablement & Sales Support:

• Field inbound requests for quotes from customers
• Generate quotes and negotiate with the customer to close open opportunities
• Identify opportunities for up-sell and cross-sell of the ScanSource solution set, as applicable
• Receive inquiries from customers related to quotes, products, orders, etc.
• Navigate ScanSource resources effectively to service the customer; collaborate cross-functionally to answer inquires and resolve customer issues
• Maintain customer information in SFDC
• Receive orders from customers and enter the orders into SAP/ERP system
• Ensure accuracy of Sales Orders
• Handle the quoting and ordering from other segments as needed
• Respond to customers on order related questions (e.g. ETA, tracking, RMA/DOA, etc.), as applicable
• Review open orders and follow-up to ensure timely processing
• Process PCA’s as needed

Competencies:

• Leadership:
• Maintain strong working relationships across the ScSc organization
• Ability to quickly develop relationships with decision makers
• Strong organization skills with the ability to manage to multiple deadlines
• Ability to navigate ScSc resources to service the customer
• Business Acumen:
• Strong communication, listening, and negotiation skills
• Fast learner, hard-working, high-energy, results driven individual
• Ability to communicate effectively through virtual and phone interactions
• Strong focus on customer service and positive customer interactions
• Attention to detail
• Understanding of the quoting process and various quoting tools
• Understanding of order processing
• Technical Acumen:
• Understanding of the ScSc’s solution set
• Working knowledge of Salesforce.com (or CRM system)
• Ability to generate quotes in SAP (or an ERP system)
• Ability to process and track orders

Reporting Relationships:

• Manager, Sales - Account Development

Requirements:

• 4 year college degree or equivalent working experience
• At least 1 year of previous sales experience
• Demonstrated organizational skills and ability to successfully manage to multiple deadlines
• Experience working collaboratively with cross-functional teams
• Strong communication and customer interaction skills
• History of high performance in achieving SLA’s and KPI’s
• Proficiency in the Microsoft Office Suite

Preferred:

• Previous experience in an Inside Sales environment, a plus
• Proficiency in ERP and CRM systems; SAP and Salesforce.com, a plus
• Previous experience generating and processing quotes in a channel distribution environment, a plus

Physical Requirements:

• Ability to sit at a computer terminal for long periods of time.
• Ability to be physically in attendance at workstation at designated company office location during normal business hours designated for this position.
• Ability to travel at least 5% of the time, as needed.
• Ability to lift 25 pounds.

Compensation:

Base Salary : $40,000 and total compensation $48,000

Actual annual salary offered to a candidate will be based on a number of variables including work experience, education and skills/ achievements, and will be mutually agreed upon at the time of offer.

For non-sales roles and sales roles with a variable component, total compensation reflects both a base salary and variable targets

While we’re committed to providing top-tier solutions, we’re just as committed to supporting our own team. Our employees enjoy a variety of comprehensive benefits, including medical/dental/vision coverage, life insurance, and a 401(k) plan with matching provision. Outside of CA, ScanSource grants 128 hours of paid time off (PTO) each calendar year (prorated for date of hire). In the state of CA, employees accrue a set number of hours each pay period equaling the same 128 hours of PTO. ScanSource also celebrates 8 paid company holidays.

ScanSource, Inc. is an Equal Opportunity Employer

EOE/M/F