Job Description

At the heart of our service offering are our people and our promise to deliver a no better logistics experience. efm Logistics is leading as the largest 4PL provider in Australia & NZ, meaning we do much more than just ship goods. We design, build, manage and provide integrated, optimised supply chain solutions.

We are offering the opportunity to step into an Account Manager role within our Service Delivery team on a 6-month secondment based out of our Moorabbin office. This is a great opportunity to gain exposure to the team, broaden your experience, and build capabilities that will support your long-term career development at efm.

Requirements

As an Account Manager, you will be required to:

• Build strong, long-lasting relationships with customers across multiple levels.
• Maintain regular contact with customers to ensure clear communication around projects and timelines.
• Provide operational support, including maintaining an on-site presence when required.
• Identify and drive continuous improvement opportunities by applying customer, market, and commercial insights.
• Deliver a "no better" customer experience that contributes to ongoing improvements in NPS results.
• Support account retention and growth by delivering the best logistics experience across all aspects of the supply chain.
• Prepare insightful, value-added reports and analysis on solution performance and opportunities for greater efficiency.

What we're looking for:

• Exposure to Account Management role and expectations
• Strong process focus, specifically in relationship management
• Deep understanding of commercial drivers of business
• Proven analysis, problem solving, decision making and negotiation skills
• Able to quickly navigate complex logistics scenarios and find the best solution
• Relentless passion for providing a no better customer experience
• A solution focused orientation
• Enjoy working in a fast-paced and challenging environment

This is a fantastic opportunity to take the next step in your career at efm Logistics and broaden your skillset. You will be well supported through the transition to ensure you are set up for success.

Applications close EOB 24th June 2026.