Job Description

Job Details: Level: Experienced,

Job Location: Remote - Remote, AK, Education Level: 4 Year Degree,

Job Category: Manufacturing, Account Manager

About Us

Founded in 1953, Electrical Components International (ECI) is one of the world’s leading suppliers of electrical distribution systems, control box assemblies, and other critical engineered components for diversified markets. With approximately 17,000 employees and 30 global manufacturing locations, ECI is a trusted partner to market leaders, serving over 450 customers. At ECI, we power smart, connected, and electrified solutions that help solve the most complex challenges.

Since 2020, we have embarked on a successful journey to transform the company, delivering significant value to our customers, investors, and employees. As part of our strategic plan, we have defined key pillars to support and accelerate our growth trajectory. One of these core pillars is focused on driving excellence through enhanced capabilities, tools, and processes.

The Role

The Account Manager supports assigned customers, drives profitable growth, and develops new business opportunities. The role manages customer satisfaction, resolves issues proactively, leads RFQs and contract negotiations, and prepares key sales forecasts and reports. Success requires strong relationship‑building across customer functions, effective time management in a dynamic environment, and the ability to work independently.

This position reports to the President of Omni.

This is a remote position. Candidates located within approximately 45 minutes of Grand Rapids, Michigan, are preferred; however, candidates located in the Metro Detroit area will also be considered.

Key Responsibilities

• Ensure high levels of support for all assigned customers and prospective new customers, gaining new and maintaining existing business with the highest possible long-term profitability.
• Manage relationships with automotive, commercial vehicle, off-highway, agricultural, and/or construction equipment OEMs and Tier 1 customers.
• Continuously monitor total customer satisfaction through formal measures, including scorecards and key performance indicators, as well as ongoing customer feedback.
• Work collaboratively and strategically with ECI technical groups to develop new business opportunities and execute cost take out activities at assigned customers
• Support electrical distribution systems and control assemblies for cars, trucks, buses, agricultural equipment, and construction equipment platforms.
• Lead long-cycle program quoting tied to vehicle platform launches and multi-year start-of-production horizons.
• Support customer sourcing activity tied to model year changes, EV transitions, and platform consolidations.
• Overcome challenges by proposing solutions to issues and communicating opportunities for improvement internally to effectively lead resolution of issues (quality, delivery, technical support, price)
• Engage in activities to enhance profitability i.e. raw material pass through, collection of obsolescence costs, terms compliance, cost reductions
• Partner with customers’ purchasing and engineering groups but also maintain relationships with other customer groups such as operations, scheduling, quality
• Effectively manage time between supporting current business and developing new business in complex and dynamic environment
• Receive RFQs for business and follow documented procedures to gather the information necessary to provide a quotation to the customer in a timely manner
• Coordinate and lead regular business reviews with key customers, requires effective preparation, facilitation and follow-up
• Proactively anticipate and resolve issues with customers or stakeholders and escalate timely to leadership
• Prepare regular sales reports and forecast updates as necessary (requires strong Excel)
• Aid in the coordination of internal activities to support customer projects. i.e. product development, program management, operations management, customer support
• Lead negotiation of customer contracts and coordination of ECI internal team members following defined process
• Help evaluate and improve the business systems of the Sales Group
• Work independently but frequently inform supervisor of activity

Education, Experience & Skills

• Bachelor’s degree from an accredited four-year college or university. Technical degree is preferred but not required.
• Minimum 3 years of strategic selling with strong preference for industry experience within the supply base similar to ECI.
• Strong communication skills with ability to interface with internal and external customers in fast paced and complex environment.
• Familiarity with automotive commercial terms including long-term agreements, raw material indexing, and tooling amortization; prior experience with transportation OEMs or Tier 1s strongly preferred.
• Effective presentation, negotiation and communication skills, both oral and written.
• Strategic mindset and consultative selling approach
• History of execution and delivering results
• Proven analytical and problem-solving skills; strong critical thinking skills required
• Experience working within IATF 16949 environments familiarity with APQP and PPAP requirements.
• General business skills include negotiation, organization, good judgement, emotional intelligence, initiative, and ability to drive results with a diverse cross functional team.
• Proficiency in Microsoft Office, especially PowerPoint and Excel
• Must be willing to travel frequently (up to 40%)
• Business acumen with a solution-oriented approach
• Must have an extremely proactive approach and take strong initiative and ownership
• Able to work effectively in a remote home-office environment.

Work Authorization: Applicants must be legally authorized to work in the United States. ECI is not able to sponsor employment visas or take over sponsorship of an existing employment visa for this position at this time.

ECI, and its subsidiaries are Affirmative Action and Equal Employment Opportunity employers. We are committed to providing equal employment opportunities in all areas, including but not necessarily limited to, recruitment, selection, training, education, compensation, benefits, promotion, job transfer, upgrading, separation and recall regardless of the protected categories under all Federal, State, and local laws. For more information, please click on the following links: About the EEO law and EEO law supplement.

Electrical Components International is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

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