Job Description

ResQ is reinventing how commercial repair and maintenance works 🛠️. We take care of everything that breaks inside a commercial location, from HVAC and refrigeration to plumbing, electrical and kitchen equipment, for restaurants and facilities teams across North America. Our promise is simple: one company owns the outcome, and it’s us.

In the traditional trades model, every breakdown and repeat visit is another invoice. We flipped that. ResQ is the only trades company that prices around results, so we succeed when equipment stays running and problems get fixed the first time. Every job is backed by flat-rate pricing, a free second visit if a repair isn’t fixed, and the longest labor warranty in the category.

That model works because of the technology behind it. Our AI-powered platform builds a living record of every customer’s equipment, including its history, warranties and what’s likely to fail next, so we can prevent problems instead of just reacting to them. Intelligent dispatching sends the right technician to every job, connected sensors catch issues early, and customers get a direct line to their technician from the first call to the final invoice.

Joining ResQ means helping change how an entire industry works and bringing modern technology to the people who keep our world running

Hello 👋 Future ResQer!

ResQ is looking for an Account Manager to join our team and help us take ResQ to the next level!

This is an exciting opportunity for someone who loves building strong customer relationships but also has a passion for sales and growing business. You'll be responsible for managing and expanding relationships with our existing restaurant customers, identifying new revenue opportunities, and ensuring our customers continue to see value in ResQ.

We're looking for someone who is commercially driven, customer-focused, and proactive — someone who doesn't just maintain accounts but actively looks for ways to grow them.

We understand that joining a team is one of the most important choices you make, and adding a team member is one of the most important choices we'll make. We want you to get to know us, and we want to understand how you approach problems, learn, and what motivates you.

Are you nodding your head with excitement at the idea of:

• Building strong relationships with restaurant customers and becoming their trusted partner.
• Growing existing accounts by identifying expansion, upselling, and cross-selling opportunities.
• Proactively selling additional services and expanding ResQ's presence across customer locations.
• Understanding your customers' business needs and finding creative solutions to drive value.
• Taking ownership of customer retention, account growth, and revenue targets.

What you will do:

As an Account Manager at ResQ, you'll own and grow a portfolio of existing restaurant customers. You'll be responsible for strengthening relationships, driving customer retention, and uncovering new opportunities to expand our services across their businesses.

This is not just a customer relationship management role — you'll have a strong sales focus, with accountability for generating revenue through account expansion, cross-selling, and upselling.

• Account Management & Relationships 🧡: Own a portfolio of restaurant customers, build strong relationships with key decision-makers, and become their trusted partner for repairs, maintenance, and facilities services.
• Account Growth & Sales 📈: Proactively identify and close opportunities to upsell and cross-sell additional services, expand into new customer locations, and increase revenue within your existing accounts.
• Customer Retention 🤝: Monitor account health, understand customer challenges, and take a proactive approach to improving satisfaction, strengthening relationships, and reducing churn.
• Strategic Account Planning 🎯: Develop account growth plans, identify opportunities within multi-location restaurant groups, and conduct regular business reviews to drive long-term partnerships.
• Customer Experience 🛠️: Collaborate with internal operations and service teams to ensure customers receive exceptional service and issues are resolved efficiently.
• Performance & Reporting 📊: Own your account growth targets, maintain an accurate sales pipeline, and track key metrics including revenue expansion, retention, and customer engagement.
• Cross-Functional Collaboration 👥: Work closely with Sales, Operations, Partner Operations, and other internal teams to deliver a seamless customer experience and unlock new business opportunities.

Who you are:

• 4–5+ years of experience in account management or sales, ideally within restaurant services, facilities management, or commercial maintenance.
• Proven track record of growing accounts, exceeding sales targets, and driving revenue through upselling, cross-selling, and expansion.
• Experience selling services into the restaurant, hospitality, or commercial services industries is a strong asset.
• Excellent relationship-building and communication skills, with the ability to engage key decision-makers.
• A proactive, sales-driven mindset with the ability to identify opportunities and close deals.
• Strong organizational skills with the ability to manage multiple accounts and priorities.
• Experience using CRM tools to manage accounts and track sales opportunities.
• A customer-first, results-driven self-starter who thrives in a fast-paced environment.

How you will do it:

• Be a self-starter: You wake up, form a plan, and get going! You're proactive in identifying opportunities and driving results.
• Practice Extreme Ownership: Take initiative, demonstrate a bias for action, understand our customers and their businesses, and persevere through challenges until you succeed.
• Break Through Walls to Win: Find creative solutions, overcome obstacles, and consistently look for ways to grow our customer relationships and business.
• Be open to feedback: Listen, learn, and iterate. We're all One Team!
• Deliver WOW Experiences: Live and breathe a customer-first mindset, building trust and setting new standards for exceptional service.

Want to learn more? 👀 Keep Reading!

We are a mission-driven team and have a big vision to revolutionize the service industry. While on that journey, we recognize that building a startup is very hard. Turning vision into reality in a fast-growing environment takes superhuman efforts and is often one of the most difficult, yet rewarding, things one can do.

We do our best to ensure transparency during all stages of the interview process but we realize it's a lot of information 📚 to take in at once so we wanted to centralize everything to make it easier for you to navigate through. We have created a Talent Notion page which will help you learn more about us during the recruitment process.

We are spilling the Tea 🫖 on all things ResQ, click here if you want access to the inside scoop 💬 Tell your friends, because sharing 🫶 is caring 🧡

ResQ strongly believes that diversity of experience, perspectives, and background will result in a better environment for our employees and a better product for our users. ResQ is an equal opportunity employer. We do not discriminate against applicants based on race, colour, religion, sex, national origin, or disability, or any other status or condition protected by Ontario or local law. ResQ is committed to workplace diversity and will provide accommodation to applicants with disabilities throughout the hiring process.

Not Sure You Meet all the Requirements? We know the confidence gap can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you!