Job Description

Your Impact

The Account Manager I helps communicate CivicPlus’s value proposition to drive new functionality and community engagement with existing clients. You’ll build lasting relationships with clients by teaching them how to maximize CivicPlus products—from current features to new module releases—while identifying opportunities for upsells and growth.

About CivicPlus

At CivicPlus, we strive to bring our company vision to life through innovation and collaboration. Supported by approachable leadership and transparent communication, we’re empowered to make an impact on local government and the residents they serve. Grow your career alongside great people, where authenticity is welcome, successes are celebrated, and potential is nurtured.

What You’ll Do

As an Account Manager I, you will:

• Clearly and succinctly communicate the company’s value proposition over the phone and through email
• Perform technical demonstrations of modules and new functionality to clients
• Provide consulting with clients to promote best practices for websites and community engagement
• Manage sales requests and new client setup processes
• Complete communications with assigned clients within required timeframes
• Respond to client correspondence in a timely manner
• Analyze and compile accurate feedback from clients during project reviews
• Perform other duties as assigned

What We’re Looking For

We know that excellent candidates come from diverse backgrounds. Even if you don’t meet 100% of the listed requirements, we encourage you to apply!

Preferred Qualifications

• Bachelor’s degree in business, marketing, or related field
• 2–5 years of experience in a BDS/SDR or similar sales development role
• Strong persuasive, analytical, and interpersonal skills
• Strong and consistent phone presence with the ability to engage clients professionally
• Customer-focused mindset with the ability to anticipate client needs and concerns
• Demonstrated ability to prioritize multiple tasks and deadlines
• AI-forward mindset with a demonstrated ability to leverage AI tools to improve productivity, decision-making, and work quality.
• Demonstrated ability to effectively use AI tools to enhance productivity and outcomes.

Compensation and Benefits

• Estimated Salary Grade Range: $54,100 - $75,700
• Anticipated hiring range: $65,000 - $70,000
• Potential Variable Pay: Based on set quotas.
• The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience and is based on a 40-hour work week.
• Benefits: Comprehensive health insurance, dental insurance, vision insurance, Flexible Time Off, 401(k) plan, and more.

Our Hiring Process

1. Introductory call with Talent Acquisition
2. Interview with the Hiring Manager
3. Panel Interview with CivicPlus team members, including an interview project activity
4. Offer

Note: The process may vary slightly depending on the role.

Additional Information

• CivicPlus is currently unable to provide visa sponsorship for this position now or in the future. Applicants must be authorized to work in the US.
• We encourage you to apply as soon as possible, as applications will be reviewed on a rolling basis, and the posting may close earlier at the discretion of the Talent Acquisition team.
• At CivicPlus, we embrace AI and automation as tools that help people work smarter, move faster, and focus on higher-value work that strengthens communities. We encourage thoughtful, responsible use of technology to improve efficiency, support innovation, and enhance the employee and customer experience—while keeping human judgment, collaboration, and accountability at the center of what we do.

Equal Opportunity Commitment

CivicPlus is proud to be an Equal Employment Opportunity employer. We celebrate and support diversity for the benefit of our employees, products, clients, and communities. Reasonable accommodations are available during the interview process.