Job Description

What you will be doing

• Ensures the effective operation of the operations by directing and coordinating all service functions.
• Services as primary point of contact for assigned customer, liaising directly with all levels of the customer's organization including field operation and senior corporate staff.
• Works closely with the local operations manager and general manager to research problems and communicate necessary information.
• Works closely with the customer in determining strategies to maximize service and recommends new business opportunities.
• Has vast knowledge and keeps abreast of assigned airline business.
• Provides support to management in deal negotiations, contract development, and other business development or alliance development projects.
• Reporting and Recording Data using Excel Spread Sheets with Using Micro Formulas 
• Represents the Company in a positive manner, modeling ethical business behavior and integrity.
• Reviews records and reports to ascertain data required for planning department operations.
• Assures adherence to safety policies and procedures. Reports all accidents and injuries and investigates ways in which to prevent re-occurrence.
• Maintains effective relations with customers.
• Can meet Company's Attendance standards.
• Other duties may be assigned.

Supervisory Responsibilities

• Manages employees in the department.
• Is responsible for the overall direction, coordination, and evaluation of this unit.
• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
• Responsibilities include interviewing; training employees; planning, assigning, and directing work; appraising performance; employee recognition, addressing issues and ensuring employees successfully complete company's training programs.