Job Description

The Account Manager will manage a high-volume portfolio of customers across North America. This role is responsible for driving renewals, upsell, and cross-sell opportunities while ensuring strong customer engagement and retention. The ideal candidate is a proactive, customer-focused professional who thrives in a fast-paced environment and can execute scalable motions to deliver measurable value to customers.

Key Responsibilities

Portfolio Management & Customer Engagement

• Manage a large book of accounts with recurring revenue models, ensuring timely renewals and account health.
• Build trusted relationships with key decision-makers to drive product adoption and customer satisfaction.
• Conduct regular outreach to identify growth opportunities and mitigate churn risk.

Revenue Growth & Retention

• Achieve revenue targets through renewals, upsell, and cross-sell within assigned accounts.
• Maintain accurate forecasting and pipeline management in CRM systems.
• Partner with Customer Success to ensure seamless onboarding and ongoing product utilization.

Operational Excellence

• Adhere to sales process discipline, CRM hygiene, and account governance best practices.
• Leverage data and insights to prioritize outreach and improve efficiency.
• Participate in continuous improvement initiatives to enhance inside sales scalability.

Cross-Functional Collaboration

• Work closely with Marketing, Product, and Professional Services to deliver customer value and support go-to-market initiatives.
• Represent the voice of customers internally to inform product enhancements and service offerings.

Qualifications

Required Experience

• 3+ years of experience in inside sales, account management, or customer success within B2B SaaS or enterprise software.
• Proven success managing high-volume, lower ARR portfolios with recurring revenue models.
• Track record of meeting or exceeding revenue and retention goals.
• Strong communication and relationship-building skills.
• Experience using Salesforce or similar CRM platforms.

Preferred Qualifications

• Background in asset management, facilities, operations, or real estate-focused software a plus.
• Familiarity with inside sales motions and scalable account management practices.

Fortive Corporation Overview

Fortive’s essential technology makes the world stronger, safer, and smarter. We accelerate transformation across a broad range of applications including environmental, health and safety compliance, industrial condition monitoring, next-generation product design, and healthcare safety solutions.

We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in software-powered workflow solutions, data-driven intelligence, AI-powered automation, and other disruptive technologies. We’re a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to groundbreaking sustainability solutions.

We are a diverse team 18,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.

At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference.

At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.

At Fortive, we believe in growth. We’re honest about what’s working and what isn’t, and we never stop improving and innovating.

Fortive: For you, for us, for growth.