Location: UAE Employment Type: Full-Time Work Arrangement: Hybrid with regular client meetings across UAE Working Days: Sunday to Thursday About the Role Great Place to Work® Middle East is looking for an Account Manager to manage, retain, and grow our portfolio of clients in UAE. You will serve as the primary owner of the client relationship from onboarding through renewal, ensuring seamless client experience, strong retention, account growth, and long-term partnership success. You will work closely with HR leaders, senior executives, and internal teams to understand client priorities, coordinate solutions, and identify opportunities to expand existing partnerships. Key Responsibilities Manage a portfolio of existing Great Place to Work® clients in UAE Take ownership of client accounts following contract signature and payment collection. Lead client onboarding and ensure a smooth transition to Customer Success and Operations teams. Build trusted, long-term relationships with HR leaders, senior executives, and key decision-makers. Serve as the primary relationship owner and commercial point of contact throughout the client lifecycle. Develop account plans and conduct regular business reviews with key clients. Maintain regular communication with clients and understand their changing needs, priorities, and workplace objectives. Monitor contract periods and initiate renewal discussions well in advance. Prepare renewal proposals, quotations, and commercial recommendations. Manage renewal negotiations and follow-up activities through completion. Achieve agreed client retention, renewal, and account growth targets. Drive account growth through upselling and cross-selling Great Place to Work® solutions, including certification, recognition lists, consulting services, events, and culture transformation programs. Coordinate with Customer Success and Operations to support smooth service delivery. Work with Finance on quotations, purchase orders, invoicing requirements, payment follow-ups, and account-related concerns. Coordinate with Marketing on client participation in events, recognition activities, testimonials, and case studies. Monitor client satisfaction and address commercial or relationship concerns promptly. Escalate service risks, unresolved concerns, or potential non-renewals to management and relevant internal teams. Maintain accurate and complete client records in Zoho CRM. Record meetings, communications, proposals, renewals, contracts, follow-ups, and agreed actions. Maintain accurate renewal forecasts and account status updates. Share client feedback, market insights, and account risks with management. Represent Great Place to Work® professionally during client meetings, events, and recognition activities. Requirements What We're Looking For • Bachelor’s degree in Business Administration, Marketing, Human Resources, Communications, or a related field. • Minimum 4 years of experience in Account Management, Customer Success, Client Relationship Management, Business Development, Professional Services, HR Solutions, or SaaS. • Proven experience managing and retaining a portfolio of corporate clients. • Experience handling contract renewals and driving account growth. • Confidence engaging with HR leaders, directors, senior executives, and C-level decision-makers. • Strong relationship-building, presentation, negotiation, and problem-solving skills. • Experience using Zoho CRM, Salesforce, HubSpot, or a similar CRM platform. • Excellent written and spoken English. • Strong planning, organization, follow-up, and time-management skills. • Proactive, commercially minded, service-oriented, and comfortable managing multiple client accounts. • Experience managing corporate clients within UAE. • Currently based in UAE and available for regular face-to-face client meetings. Preferred Qualifications • Existing knowledge of Egypt’s business and HR environment. • Experience in professional services, HR solutions, employee experience, consulting, certification, SaaS, or subscription-based services. • Arabic communication skills are an advantage. • Valid Egypt driving license and access to reliable transportation. Key Success Measures • Client retention rate. • Renewal revenue achievement. • Net Revenue Retention (NRR). • Expansion and upsell revenue. • Growth of existing accounts. • Client satisfaction and relationship quality. • Accuracy of renewal forecasts. • Timely follow-up and resolution of client concerns. • Accuracy and completeness of Zoho CRM records. • Effective coordination with internal teams. Role Ownership The Account Manager owns the overall client relationship and commercial success of assigned accounts while coordinating closely with Customer Success, Operations, Marketing, and Finance teams to ensure successful delivery, client retention, and account growth.
Great Place to Work® is the global authority on workplace culture. Since 1992, they have surveyed more than 100 million employees around the world and used those deep insights to define what makes a great workplace experience. It boils down to trust.
Great Place to Work helps organizations quantify their culture and produce better business results by creating a high-trust work experience for all employees. Emprising™, their culture management platform, empowers leaders with the surveys, real-time reporting, and insights they need to make data-driven people decisions.
Their unparalleled benchmark data is used to recognize Great Place to Work-Certified™ companies and the Best Workplaces™ in the U.S. and more than 60 countries, including those on the 100 Best Companies to Work For® and World’s Best lists published annually by Fortune. Everything they do is driven by the mission to build a better world by helping every organization become a Great Place to Work For All™.
