Job Description

Discovery Corporate & Employee Benefits

Account Manager

About Discovery

Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.

About Discovery Corporate & Employee Benefits

Discovery Corporate and Employee Benefits is the first and only employee benefits provider to be shaping employee behaviour, creating healthier and wealthier workforces. It is an exciting business to be in as we reimagine the way retirement savings and life insurance is brought to companies and employees.

Key Purpose

The Account Manager is responsible for managing a portfolio of small / standard employer schemes, delivering consistent, highquality service while building trusted relationships with brokers and employers.

The role focuses on daytoday account management, query oversight, coordination across operational teams, and proactive client engagement in line with Discovery’s valuebased servicing model. The Junior Account Manager ensures service excellence, retention, and effective execution of agreed account plans while developing toward more complex portfolios.

Areas of responsibility may include but not limited to

• Manage and service a portfolio of small to standard employer schemes in accordance with the Account Management framework
• Serve as the primary point of contact for brokers and employers on all servicing-related enquiries
• Coordinate and manage client queries by working closely with Client Relationship Partners and internal operational teams
• Ensure the timely and accurate resolution of client queries in line with agreed service level agreements (SLAs)
• Support scheme renewals, benefit enhancements, and onboarding of new employer schemes
• Prepare, maintain, and distribute standard client reports and regular servicing updates
• Ensure client data and documentation are accurately maintained across all internal systems
• Proactively identify, monitor, and escalate potential risks, service issues, or signs of client dissatisfaction
• Participate in client meetings, scheme reviews, and training sessions as required
• Build and sustain strong, collaborative working relationships with internal stakeholders
• Continuously enhance knowledge of products, systems, processes, and industry developments

Personal Attributes

• Strong customercentric mindset
• High attention to detail and quality
• Excellent verbal and written communication skills
• Strong coordination and followthrough ability
• Proactive, organised, and deadline driven
• Ability to build and maintain professional relationships
• Comfortable working across multiple teams and systems
• Eager to learn, develop, and grow within Account Management
• Able to work independently and within a team environment

Education and Experience

• Matric (required)
• Relevant tertiary qualification (advantageous)
• 1–3 years’ experience in:
• Client servicing, account coordination, or employee benefits administration
• Exposure to Employee Benefits (Group Risk and/or Umbrella Funds) (advantageous)
• Working knowledge of Microsoft Office (Excel, PowerPoint, Outlook)
• Experience working with internal systems, workflows, or service platforms (advantageous)

EMPLOYMENT EQUITY

The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.