Job Description

At Best Practice Software, our vision is communities connected with care. We’re achieving this through our mission to build a culture people love, where:

• we value customers,
• we work together for success,
• we are accountable for our actions,
• we innovate for the future, and
• we celebrate diversity and inclusion.

If you share our vision and values, please consider this exciting career opportunity to join our growing team in Brisbane, Queensland

You’re unique, and we value that.

As an Account Manager, we’ll call on your unique talents, skills, expertise, and experience to:

• Act as the primary point of contact for a portfolio of existing customers while managing escalations end-to-end, coordinating with internal teams to resolve issues, and keeping customers informed until matters are closed;
• Handle the account administration that keeps customers running smoothly: licensing requests, pro-rata adjustments, quarterly true-ups and invoice alignments, monthly processing, contract and MOU preparation and renewals, and responding to customer enquiries;
• Maintain accurate CRM and account records, including data cleansing, tracking engagements and opportunities, and producing monthly and weekly reporting on account management statistics and performance;
• Pursue new business with larger corporate accounts while working with the Leader to identify and qualify target opportunities, monitoring tender sites and market channels for leads, preparing proposals and quotations with internal support, and stepping opportunities through the sales cycle to close;
• Grow value within the existing base and travel to customer sites, both locally and interstate, attend conferences, identifying renewal, upsell and cross-sell opportunities through everyday contact, and feeding customer, competitor and market insights back to the Account Management, Product, Support, Training and Marketing teams.

We believe our ideal applicant will demonstrate the following attributes:

• Genuinely service-minded, who takes ownership of a customer's problem and sees it through, and is comfortable being the person who fields the hard conversations;
• Highly organised administrator with strong attention to detail and accuracy across records, licensing, contracts and reporting;
• Calm and methodical under pressure, able to triage competing escalations while keeping longer-term opportunities progressing;
• Commercially confident with corporate-level stakeholders and able to build credibility with multiple decision makers in a larger organisation and hold a consultative new-business conversation, not just a service on;
• Strong, adaptable communicator who can translate between customers and internal teams, present proposals credibly, and keep clear, concise business records;
• Systems-confident and process-minded, with a habit of documenting how things are done and looking for ways to do them more efficiently;
• Honest, reliable and personally accountable, with strong self-organisation and a proven ability to meet deadlines;
• Collaborative team player who thrives in a hybrid work environment, shares knowledge, contributes to team morale, and works effectively across Account Management, Product, Support, Training and Marketing teams.

What’s in it for you?

• Market-leading benefits that make us a proven local employer of choice.
• Flexible work arrangements that help you strike the right career balance.
• Exciting start to, or positive development of, your Health IT career, with brilliant internal growth opportunities.
• Belong as part of a dynamic and highly supportive team with a strong dedication to the mission.
• Enrich your experience by supporting our frontline healthcare heroes across Australasia.

Our team members enjoy exclusive access to our brilliant B-Perks Program, offering great rewards like birthday leave, an annual health and wellbeing bonus, and sponsored rewards to recognise outstanding contributions. You’ll also access our leadership development program and learning opportunities across our group of businesses and enjoy the freedom and flexibility to work as you work best. We offer purpose and impact, an inclusive culture, a connected workforce, transparent leadership, and growth and belonging.

How can we get this ball rolling?

To start a conversation on your fit within our team, we recommend you provide us with:

• a capability statement/cover letter highlighting your experience and how you meet our requirements; and
• an updated copy of your resume.

Your new career starts here.

For more information on this role, please contact Sandi Murdoch on 1300 40 1111 (in Australia) or 0800 40 1111 (in New Zealand). If you're ready to soar to new heights, then click the button to ‘Apply’ for this job. Only applicants who are required to be interviewed will be contacted upon submission of this application.