If you're looking to step up your career, JLL Workplace Management is the perfect professional home. At JLL, you'll have a chance to innovate with the world's leading businesses, put that expertise into action on landmark projects, and work on game-changing workplace and facilities management initiatives. You'll also make long-lasting professional connections through sharing different perspectives, and you'll be inspired by the best. We're focused on opportunity and want to help you make the most of yours. Achieve your ambitions – join us at JLL Workplace Management!
Facilities Management Account Manager - Public Sector
Client: Lambeth Council and Regional Contracts
The FM Account Manager serves as the primary point of contact between JLL and Lambeth Council, responsible for delivering comprehensive facilities management services across the council's property portfolio and managing regional public sector contracts. This role requires building strong client relationships, ensuring service excellence, and driving continuous improvement across all FM service lines.
Key Responsibilities
Client Relationship Management
Lead the day-to-day relationship with Lambeth Council stakeholders, acting as the single point of accountability for service delivery. Conduct regular governance meetings, present performance reports, and ensure alignment between JLL's services and the council's strategic objectives. Build trusted partnerships with key decision-makers across departments including housing, corporate estates, and social services facilities.
Service Delivery and Performance
Oversee all FM services including hard services (mechanical, electrical, building fabric maintenance), soft services (cleaning, security, grounds maintenance, waste management), and compliance activities. Monitor KPIs and SLAs, ensuring contractual obligations are met or exceeded. Identify service gaps, implement corrective actions, and drive continuous improvement initiatives that deliver measurable value.
Financial Management
Manage contract budgets, ensuring services are delivered within agreed financial parameters. Prepare accurate forecasts, track expenditure against budget, and identify cost-saving opportunities without compromising service quality. Process invoicing, manage variations, and ensure transparent financial reporting to the client.
Contract and Compliance Management
Ensure full compliance with health and safety legislation, building regulations, and local authority requirements. Maintain statutory compliance across all assets including fire safety, gas safety, electrical safety, water hygiene, and asbestos management. Coordinate internal and external audits, maintaining accurate compliance documentation.
Operational Excellence
Lead operational teams including helpdesk coordinators, contract supervisors, and subcontractor partners. Manage the CAFM system for reactive and planned maintenance scheduling. Coordinate emergency response procedures and business continuity planning. Ensure effective mobilization of new services and smooth transitions during contract changes.
Strategic Planning and Innovation
Develop annual service plans aligned with Lambeth Council's priorities including sustainability targets, social value commitments, and digital transformation initiatives. Identify opportunities for service innovation, technology adoption, and partnership working that enhance service delivery and support the council's broader community objectives.
Required Qualifications and Experience
Essential:
Desirable:
Key Competencies
Strong communication and interpersonal skills with the ability to influence at all organizational levels. Excellent problem-solving capabilities and decisive decision-making under pressure. Commercial awareness balanced with public sector service ethos. Collaborative approach to working with diverse teams and stakeholders. Commitment to delivering social value and supporting community outcomes.
Working Environment
This role is based 1-2 days in Lambeth with regional travel required to support other public sector contracts within the portfolio. Flexible working arrangements are available, though regular site presence and client meetings are essential.
Integral UK Ltd is a leading Mechanical, Electrical and Fabric property maintenance business, providing both Planned, Preventative and Reactive Maintenance to over 1,600 clients in 64,000 locations. We are shaping the future of facilities services and are passionate about making all buildings more efficient and sustainable.
As a JLL company we are more focused than ever on delivering innovative, flexible and data driven solutions. By putting technology at the core of our delivery and working with an ecosystem of proptech partners, our skilled engineers can more effectively manage buildings. It means we understand what’s happening beneath the surface, improve experiences and support businesses on their journey to net zero.
By analysing real-time data to monitor the condition of an asset, we make condition-based, informed decisions and vastly reduce the need for reactive maintenance. Our technical know-how across a wide range of specialisms, means we understand the complex systems that bring buildings to life. So as your needs and spaces evolve, so does our approach.
As a responsible business we know that sustainability is not just about quality engineering so we’re committed to supporting people and communities to create a world where we can all thrive. Our teams work every day to add value, building powerful, trusted relationships and by putting people first, we achieve the best outcome for our clients, for communities and the environment.
Together with our engineers, our National Operating Centre offer emergency cover and support, 24/7 - meaning we’re here to help, just when you need us the most. We deliver service with character.
