Job Description
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Account Manager based in Canada.
This role offers the opportunity to manage and grow a strategic portfolio of B2B SaaS customers in a fast-paced technology environment.
You will take ownership of account growth, identifying opportunities to expand relationships through upselling, cross-selling, and broader solution adoption.
Working closely with customer decision-makers, you will build trusted partnerships and develop account strategies aligned with evolving business needs.
You will combine commercial acumen with a customer-focused approach to increase product adoption, retention, and long-term account value.
The role requires close collaboration with Customer Success, Sales, and internal teams to deliver a seamless customer experience.
You will also use CRM data, pipeline management, forecasting, and account insights to drive predictable revenue performance.
This is an ideal opportunity for a motivated account professional who thrives on ownership, relationship building, and measurable commercial results.
Accountabilities
- Own and develop a portfolio of strategic B2B accounts, proactively identifying upselling, cross-selling, and account expansion opportunities.
- Re-engage and strengthen relationships with existing customers, particularly accounts with lower engagement, by connecting with key stakeholders and decision-makers.
- Build and execute tailored account growth plans that include regular customer touchpoints, meetings, and business reviews.
- Identify evolving customer needs and recommend relevant solutions that increase value, strengthen relationships, and support long-term retention.
- Monitor product usage and adoption metrics, identify gaps, and work with internal teams to drive greater customer adoption.
- Consistently achieve or exceed revenue and account growth targets by maximizing the commercial potential of assigned accounts.
- Develop trusted relationships with executive-level stakeholders and position yourself as a strategic partner to customers.
- Collaborate closely with Customer Success, Sales, and other internal teams to ensure a coordinated customer experience and maximize account potential.
- Maintain accurate account activity, pipeline information, forecasts, and reporting within Salesforce or comparable CRM systems.
- Analyze account performance and market opportunities to inform forecasting, prioritization, and commercial strategy.
Requirements
- At least 2 years of experience in account management, sales, or a comparable customer-facing commercial role focused on relationship development and business growth.
- Fluency in both French and English
- Experience managing a B2B customer portfolio within a SaaS or technology environment.
- Demonstrated success growing existing accounts through upselling, cross-selling, renewals, or broader account expansion.
- Experience managing a product portfolio and identifying opportunities to increase customer value.
- Proven ability to establish strong relationships with executive-level decision-makers and support long-term customer success.
- Demonstrated ability to meet or exceed sales, revenue, or account-growth targets.
- Experience executing a “land and expand” strategy across an existing customer portfolio.
- Strong business acumen and a genuine interest in developing and expanding customer relationships.
- Highly motivated, resilient, adaptable, and receptive to coaching in a rapidly changing environment.
- Excellent communication, organizational, interpersonal, analytical, and forecasting skills.
- Experience using CRM platforms; Salesforce experience is an asset.
- Ability to manage multiple accounts and priorities while maintaining a high level of organization and customer responsiveness.
Benefits
- Base salary of CA$70,000–CA$85,000
- Uncapped variable compensation with a target OTE of CA$140,000–CA$160,000
- Potential to earn above target compensation based on individual performance.
- Opportunity to manage a strategic B2B SaaS customer portfolio with significant growth potential.
- Exposure to account expansion, SaaS sales strategy, customer adoption, and enterprise relationship management.
- Opportunity to collaborate cross-functionally with Sales, Customer Success, and other internal teams.
- Fast-paced, high-growth technology environment focused on innovation, accountability, ownership, and measurable results.
- Equal employment opportunity and a commitment to a diverse and inclusive workplace.
- Opportunity to develop commercial, strategic, forecasting, and customer relationship skills while taking meaningful ownership of account growth.
How Jobgether works:
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
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