Job Description

The Account Manager drives the growth and success of strategic client accounts by strengthening client relationships, uncovering expansion opportunities, and collaborating with internal teams to deliver long-term value.

The role is responsible for client retention, renewals, revenue forecasting, and overall account growth. Success is measured through account health, expansion revenue, forecast accuracy, executive relationships, and the delivery of strategic growth plans.

What you'll do

• Own the commercial success of a portfolio of strategic B2B clients across multiple regions, ranging from growth-stage companies to enterprise and institutional organizations.
• Develop a deep understanding of each client's business, strategic priorities, and long-term objectives.
• Build trusted relationships with client stakeholders, from day-to-day contacts to executive sponsors and decision-makers.
• Drive account growth by identifying expansion opportunities, developing strategic account plans, and leading commercial discussions.
• Own commercial activities across your portfolio, including renewals, pricing, contract negotiations, expansion opportunities, and revenue growth.
• Build and maintain a healthy pipeline of growth opportunities while ensuring accurate revenue forecasting.
• Partner closely with Delivery, Engineering, Sales, Marketing, and Leadership to align on client priorities, shape solutions, and execute growth initiatives.
• Monitor account health, identify risks early, and proactively strengthen long-term client partnerships.
• Maintain accurate account plans, opportunity tracking, forecasting, and CRM records to support effective portfolio management.

Requirements

• 5+ years of experience in Account Management, Client Success, Business Development, Consulting, or a similar client-facing role, ideally within software development, technology consulting, or IT services.
• Proven track record of growing strategic B2B accounts through client retention, renewals, expansions, and long-term partnerships.
• Strong commercial acumen with experience leading commercial discussions, including scope definition, pricing, contract negotiations, and business value conversations with senior stakeholders.
• Experience managing account portfolios, including revenue forecasting, opportunity pipeline management, and overall commercial performance.
• Ability to understand client business priorities and translate them into commercially viable consulting or technology solutions.
• Good understanding of software development and how engineering teams create value for clients.
• Strong relationship-building, stakeholder management, and influencing skills, with the ability to collaborate effectively across cross-functional teams without direct authority.
• Strong CRM discipline, excellent written and spoken English, and the ability to maintain accurate opportunity tracking and account forecasts.

Benefits

• Three days remote every week and four full remote weeks per year.
• Gold level Health Insurance coverage from Bao Viet Insurance, a yearly complete Health Check, and social insurance
• All office benefits and full salary during probation.
• Flexible working time starting anytime up to 10 AM, working Monday - Friday with no overtime and a long lunch break.
• Unlimited snacks and nice coffee every day.
• Choose from a brand-new Mac or PC device.
• Salary review twice a year, with opportunities for promotions and spot awards.
• 12 days of annual leave per year, with all days not taken paid out in cash, plus 2 sick leave days..
• Yearly Training Budget up to 5 million VND per staff. On top of that, a professional coaching program, buddy system, tech talks, agile sessions, and 1on1 private English classes are available
• Yearly company trip, monthly activities, and other Celebrations for special days in the year, such as Women’s Day, YEP, and Christmas.
• Employee-led clubs within the company; games teams, sports teams, etc.
• Modern open-space office with comfortable workspace, a PS5 games room, and chill-out areas.