360clean | Complete Facility Care

Account Manager

360clean | Complete Facility Care  •  $45k - $50k/yr  •  Roanoke, VA (Onsite)  •  5 days ago
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Job Description

Benefits:
  • Free uniforms
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Signing bonus
  • Training & development
  • Vision insurance
  • Bonus based on performance
  • Competitive salary
  • Dental insurance
  • Flexible schedule
  • Free food & snacks
Job Title: Account Manager
Location: Roanoke, VA
Company: 360clean


The Account Manager is responsible for overseeing day-to-day operations, client satisfaction, and service quality across assigned accounts. This role serves as the primary point of contact for customers, ensuring consistent communication, proactive problem-solving, and high service standards. The Account Manager will also support staffing, inspections, and operational execution to ensure long-term client retention and growth.

Schedule:
This role requires a flexible schedule to support evening operations, typically working either 2:00 PM – 11:00 PM or 3:00 PM – 12:00 AM. Occasional daytime availability may be needed for client meetings and onboarding.

Key Responsibilities:

  • Serve as the primary point of contact for all assigned client accounts
  • Build and maintain strong client relationships through regular communication and site visits
  • Conduct routine quality control inspections during evening service hours
  • Address and resolve client concerns within a timely manner
  • Coordinate onboarding of new accounts, including walkthroughs, key collection, and service setup
  • Manage and support cleaning staff and subcontractors across assigned accounts
  • Assist with recruiting, interviewing, and onboarding of new cleaners as needed
  • Ensure proper staffing coverage for all scheduled services
  • Monitor service performance and implement improvements where needed
  • Maintain accurate documentation of inspections, client interactions, and service updates
  • Support monthly and quarterly client meetings and reporting
  • Collaborate with leadership on operational improvements and account growth opportunities
Qualifications:

  • 2+ years of experience in account management, operations, or service-based industries
  • Strong communication and relationship-building skills
  • Highly organized with the ability to manage multiple accounts and priorities
  • Problem-solver with a proactive and solutions-oriented mindset
  • Ability to work evening hours consistently
  • Experience in janitorial, facilities management, or service industry preferred but not required
Compensation & Benefits:

  • Salary: $45,000 – $50,000 annually
  • Health insurance included
  • Gas stipend provided
  • Performance-based bonus opportunities
  • Eligibility for expanded benefits package after 6 months
  • Growth opportunities within a rapidly expanding multi-market organization
What Success Looks Like:

  • High client retention and satisfaction across all assigned accounts
  • Consistent service quality with minimal issues or complaints
  • Strong team stability and staffing coverage
  • Proactive communication and ownership of all assigned accounts
Why Join Us:
At 360clean, we are building a best-in-class commercial cleaning organization with a focus on systems, people, and long-term growth. This role offers the opportunity to be part of a fast-growing company with strong leadership, clear expectations, and real advancement potential.

Compensation: $45,000.00 - $50,000.00 per year

At 360clean, we take great pride in building a culture that embraces everyone like family. Our franchisees are looking for reliable and trustworthy individuals who take pride in their work. If this sounds like you, a career with an independently owned and operated 360clean franchise could be a great fit for you.

Notice

360Brands, Inc. is the franchisor of the 360clean® franchised system. Each 360clean® franchised location is independently-owned and operated by an independent franchisee performing services. As a service to its independent franchisees, 360Brands, Inc. lists employment opportunities available throughout the franchised network so those employment opportunities may be conveniently found by interested parties at one central location for brand management purposes only. 360Brands, Inc. is NOT the employer seeking help. The only employer is the independent franchisee who has listed its available positions on this website.

*Acknowledgement

I acknowledge that each independent 360clean® franchisee hires and determines the terms and conditions of employment for its own employees. Any employment benefits, compensation and employment practices vary by location. Neither 360Brands, Inc. (“Franchisor”) nor its affiliates have the power to: (1) hire, fire or modify the employment condition of franchisee’s employees; (2) supervise and control franchisee’s employee work schedule or conditions of employment; (3) determine the rate and method of payment; or (4) accept, review or maintain franchisee employment records. 360Brands, Inc. is NOT the employer and/or joint employer for: (i) any of the job opportunities listed on this website; (ii) any of the independent franchisees; and, (iii) any of the employees of the independent franchisees.

360clean | Complete Facility Care

About 360clean | Complete Facility Care

360clean is the innovative leader of the commercial cleaning industry. 360clean provides services to a large number of industry types. Through an expanding network of expertly trained Owner Operators, 360clean has created a company that delivers consistent and quality service to office, building and property managers.

360clean remains committed to remaining the innovative leader of the janitorial services industry. This has been accomplished through multiple corporate objectives, which include specializing the delivery of janitorial services and revolutionizing the janitorial sector of franchising.

We specialize in providing janitorial services for medical offices and other commercial offices that desire to have a clean, yet germ free environment. 360clean innovated "cleaning for health"​ and now we are using this approach in all facilities. Our specialized approach to janitorial services protects your employees and clients from illness causing germs while protecting your companies bottom line.

Our leadership team focuses the operations of 360clean around providing every client with quality, consistent service. 360clean hires employees who share this same philosophy.

Industry
Facilities & Workplace
Company Size
51-200 employees
Headquarters
Mount Pleasant, South Carolina
Year Founded
2005
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