Cochlear’s mission is to help people hear and be heard. As the global leader in implantable hearing solutions, Cochlear is dedicated to helping people with moderate to profound hearing loss experience a world full of sound. We aim to transform the way people understand and treat hearing loss and innovate to connect people with future technologies. Our employees tell us that the number one reason they enjoy working for Cochlear is the opportunity to make a difference to people’s lives. Learn and grow with us as we tackle the most complex challenges in helping more people to experience a lifetime of hearing.
The Opportunity
We are seeking a dynamic Account Manager to join our ANZ Sales team.
This is a unique opportunity to combine your clinical expertise, surgical capability, and commercial acumen to drive business growth and deliver exceptional outcomes for customers and patients.
You will play a critical role in supporting ENT surgeons, audiologists, and healthcare professionals —providing surgical support, delivering training programs, and driving adoption of Cochlear’s implantable hearing solutions.
Key Responsibilities
Drive Sales & Business Growth
Achieve sales targets and revenue objectives within your territory
Develop and execute territory and account plans aligned to business strategy
Identify growth opportunities, competitive positioning, and customer needs
Build strong relationships with surgeons, audiologists, operating theatre teams, and procurement stakeholders
Deliver product presentations and business proposals to customers
Deliver Clinical & Surgical Support
Provide expert surgical and technical support during Cochlear implant procedures
Support new and existing surgeons, particularly during onboarding and early cases
Troubleshoot clinical, surgical, and device-related queries
Ensure optimal product use and clinical outcomes across accounts
Training & Capability Building
Identify training needs and deliver tailored training programs for internal teams and healthcare professionals
Lead product education, clinical workshops, and surgical training initiatives
Support execution of annual training calendars in partnership with Sales Leadership
Customer Experience & Engagement
Act as a trusted clinical and commercial partner to customers across your territory
Provide guidance on candidacy, patient pathways, and product solutions
Develop strategies to increase surgeon engagement and referral pathways
Deliver exceptional service through both in-person and remote support
Advocacy & Cross-Functional Collaboration
Maintain accurate customer data and insights in CRM (Salesforce)
Partner with Marketing and cross-functional teams to deliver events and programs
Provide market intelligence and competitor insights to inform strategy
About You
As we grow our operations, we are looking for people who share our passion for delivering quality hearing solutions to our customers. We are looking for a commercially driven professional who thrives in both surgical & clinical environments and values relationship-building.
Required Experience & Skills
Bachelor’s degree in business, Healthcare, Nursing, or related field
Minimum 3+ years’ experience in medical device or healthcare sales
Strong experience supporting clinical or surgical environments
Proven ability to build and manage relationships with healthcare professionals
Excellent communication, presentation, and influencing skills
Ability to work both independently and collaboratively in a team environment
Ideal:
Prior experience in the hearing industry with either hearing aid sales, Cochlear Implants and / or Bone Conduction technologies.
If you feel that you have the skills and experience to be successful in this role and take on new challenges to build your career with Cochlear, please start your application by clicking the apply button below.
#CochlearCareers
How we recognise your contribution
At Cochlear we value and welcome the unique contributions, perspectives, experiences, and backgrounds of our employees and aim to build a culture that celebrates and leverages these differences, creating a sense of belonging and enabling our people to realise their full potential. Through our internal programs and employee benefits, we aim to create an environment where our people will feel value and supported. Whether your focus is on continuous learning, professional development or simply finding an environment which enables you to thrive whilst balancing family or personal life commitments, then we have several programs in place to support you.
For more information about Life at Cochlear, visit www.cochlearcareers.com
Hear now. And always
As the global leader in implantable hearing solutions, at Cochlear (ASX: COH) we are committed to our mission to help people hear and be heard. Our story started more than four decades ago when Professor Graeme Clark pioneered the world's first multi-channel cochlear implant and created an entirely new treatment for hearing loss.
Since our formation in 1981, we continue Professor Clark’s work to help people with moderate to profound hearing loss experience a life full of hearing.
We have provided more than 650,000 implantable devices. Each recipient helps form a global community of millions, through families, friends, colleagues, teachers and more. And they’re not just connected to their own community — each shares a link with each other and to Professor Clark’s childhood desire to help people hear.
We aim to give people the best lifelong hearing experience and access to innovative future technologies. We understand the privilege of connecting people to a life lived with hearing. And we listen, respond and move with the times – to continue to bring hearing within reach of all those who need it.
That's how we live our mission every day. Our global workforce of more than 4,000 people shares a collective determination to give more people the opportunity to enjoy a life of hearing.
Cochlear’s global headquarters are on the campus of Macquarie University in Sydney, Australia with regional headquarters in Asia Pacific, Europe and the Americas. Through our offices in over 180 countries we help people of all ages to hear.
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