Job Description

LegalVision is a commercial law firm built for businesses that want to work differently. Through our fixed-fee legal membership, we provide unlimited legal support to SMEs and in-house teams. Our team uses custom-built technology to deliver fast, high-quality legal support with predictable pricing for clients and rewarding careers for those who work here.

With rapidly scaling operations across Australia, New Zealand and the United Kingdom, LegalVision offers unique progression pathways, exposure to diverse work at scale, and the opportunity to be part of an innovative law firm recognised as a 5 Star Employer of Choice, a Top 25 Attraction Firm, and Law Firm of the Year.

The Opportunity

As an Account Manager at LegalVision, you play a critical role in ensuring our higher tier mid- market members get the most out of their membership - and you’ll be the driving force behind long-term engagement and retention.

Our best Account Managers are commercially sharp, strategically minded, business-savvy, and highly knowledgeable about our legal offerings. They’re energetic,personable, proactive, organised, diligent, and always ready to assist members, address their concerns, and ensure they continue to see the benefits of their LegalVision membership. They think out of the box and they’re one step ahead when it comes to identifying opportunities to further cement the relationship between LegalVision and our client.

Key Responsibilities:

• Build strong relationships with new members and guide them through the onboarding process.
• Identify opportunities for members to upgrade or extend their membership and provide tailored recommendations.
• Act as the primary point of contact for member inquiries, including platform navigation and legal service-related questions.
• Triage requests for legal assistance based on members’ needs - both those identified by members and those you spot for them.
• Analyse member usage patterns to detect potential churn risks and proactively encourage ongoing membership value.
• Work closely with members to understand any concerns and offer solutions that align with their needs.
• Action client feedback to continuously refine and improve our membership offering.
• Collaborate with other LegalVision teams to enhance the overall member experience based on insights and feedback.

You’ll have challenging but attainable KPIs, talented colleagues, supportive leaders and excellent tools to help you succeed in the role. You will receive both formal and on-the-job training to give you a strong understanding of the legal and commercial needs of Australian and New Zealand businesses.

The Ideal Candidate:

• A natural relationship-builder and go-getter: You have at least 12 months of experience in customer service or account management and you're excited to take your career to the next level. You're the kind of person who lights up a room, builds rapport effortlessly, and knows how to turn a conversation into an opportunity. No legal experience necessary - though if you've got a legal background, that's a bonus! We're open to flexible or part-time arrangements to suit your lifestyle.
• Commercially savvy: You understand what makes businesses tick. You can identify a client's needs, connect the dots, and confidently present solutions that add real value - whether that's solving a problem or growing their account.
• Passionate about client success: You go above and beyond to create exceptional client experiences. You're a natural problem-solver who thrives on exceeding expectations and building lasting relationships.
• Passionate about client success: You have excellent client service focus and the ability to problem-solve or sell additional services when appropriate. You’re dedicated to creating support experiences that exceed client expectations.
• Personable, empathetic and understanding: A friendly and professional demeanour will get you far as this role will be client-facing and relies upon identifying and solving client problems.
• Driven, autonomous and efficient: You work independently and take ownership of your own activities and responsibilities. You are constantly looking for ways to challenge yourself and to improve yourself and the systems around you.
• Business and tech savvy: You will be using our innovative in-house technology to assist clients. You pick up new tools quickly. You are able to get into the mind of a business owner and understand their priorities and concerns.

The Perks

• Enjoy flexibility, autonomy and working within an incredible team, all while supercharging your career.
• Have the ability to meaningfully contribute to the growth and direction of LegalVision.
• With our 'LV Leave' benefit, receive up to 25 days of paid leave per year, with additional days after 2 years of service, plus paid parental leave, birthday leave, and volunteering leave.
• Annual budget to spend on external learning and development.
• Vibrant office environment in Surry Hills super close to Central Station, and flexible work-from-home options.

Apply Today!

If this sounds like an exciting career move, we'd love to hear from you!

Applications will be reviewed on a rolling basis and will close once the role is filled, so apply early to avoid missing out.

A note to recruiters: we’re all over this role, so there’s no need for you to get in touch. LegalVision does not accept unsolicited CVs or responsibility for any fees related to unsolicited CVs. Thanks!