Job Description

• Be part of a close knit, collaborative team
• Play a key role in in achieving our growth and sales targets
• Looking for sales/account management candidates from Print industry

OUR STORY
FUJIFILM have a proud history of providing innovative products and services that contribute to the advancement of culture, science, technology and industry, as well as improved health and environmental protection in society. We are dedicated to achieving a sustainable society and ensuring a better world for future generations. Employees are ambassadors for living and breathing our Shared Values.

The Opportunity
We are seeking an experienced Account Manager to join our Graphic Communications team in Sydney, NSW. Reporting to the National Sales Manager – Direct, you will act as the primary day-to-day contact for customers, managing relationships and enquiries to ensure a seamless experience. This role enables Graphic Communications Specialists to focus on strategic, C-suite engagement, driving high-value sales and growth opportunities.

Key Responsibilities

• Partner with GC Sales Specialists to align account strategy, build pipeline, and drive cross-sell/upsell opportunities through to close across all deal sizes.
• Manage day-to-day customer enquiries, owning issue resolution end-to-end and ensuring a seamless customer experience (CHX).
• Collaborate with internal teams (commercial, legal, sales operations, billing, pre- and post-sales) to support the full sales cycle from opportunity through to deployment.
• Monitor and review account performance using data insights, identifying growth opportunities and implementing strategies to improve retention and engagement.
• Build and maintain strong customer relationships, developing multiple touchpoints and identifying key decision-makers within strategic accounts.
• Maintain accurate CRM records, deliver territory sales plans aligned to business strategy, and provide ongoing support to GC Sales Specialists to enable focus on revenue generation.

Skills, & Qualifications

• Proven experience in a sales or account management role, ideally within print environments
• Strong ability to manage customer expectations and deliver high-quality service outcomes
• Excellent communication, listening and presentation skills, with the ability to influence stakeholders
• Highly organised with strong multitasking, prioritisation, and time management skills
• Proficient in CRM systems and Microsoft Office (particularly Excel) and other productivity tools
• Solid understanding of sales performance metrics and ability to work effectively under pressure and tight deadlines

BENEFITS:

• In house training and development and Generous Educational Assistance policy
• Diverse Career Development opportunities
• Employee Discounts through our “Gold Pass” rewards platform
• Income Protection and Life Insurance available
• Salary Packaging & Novated Leasing available
• Be a part of our Employee Resource Groups – including Community Champions, Pride, First Nations, Sustainability and Elevate (Women in Leadership)

OUR COMMITMENT

Diversity & Inclusion

Respecting diversity is the foundation of everything that we do at FBAU.

This allows us to Instil Trust and Collaborate through honest and fair Communication and helps cultivate an environment of Growth and Innovation.

We strongly encourage applicants from key communities including Aboriginal and Torres Strait Islanders, LGBTIQ+ people, and people living with disabilities.

If this sounds like the role for you, please click the below “Apply Now” button and kickstart your application.

For further information, you can also contact our Talent Acquisition team at FBAUrecruitment@fujifilm.com.