This is a remote position.

Account Manager

Join a growing legal services team where your confidence, sharp communication, and ability to handle tough conversations will make a real impact. As a Retention Specialist, you’ll help protect client relationships, recover missed payments, and guide at-risk clients back on track so their cases can continue moving forward.

What You'll Do:

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  Contact clients after missed or non-sufficient fund payments to collect payment, understand the issue, and help adjust payment timing when appropriate.
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  Explain the consequences of paused payments, including how they can affect ongoing legal representation and case progress.
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  Handle upset or at-risk clients by listening, de-escalating, addressing concerns, and reinforcing the value of continued representation.
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  Follow up through phone, voicemail, and email, while maintaining an organized follow-up calendar and cancellation-warning workflow.
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  Review CRM notes, summaries, emails, texts, call history, and documented file activity to understand each client’s situation and respond accurately.
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  Use provided scripts, rebuttals, and templates while still sounding natural, confident, and professional.
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  Coordinate with internal departments when clients raise concerns related to legal updates, negotiation progress, payments, or case status.

Who You'll Work With:

Be an integral part of a growing legal services team, working closely with retention, client support, payment, and case-related departments to keep clients informed, engaged, and moving forward.

Who We're Looking For:

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  Persuasive:
  Able to re-sell the service, remind clients why they enrolled, and guide them away from cancellation.
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  Confident Communicator:
  Strong phone presence with the ability to match client energy, shift the tone, and stay in control of difficult conversations.
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  Thick-Skinned:
  Comfortable dealing with upset, frustrated, or non-paying clients without taking things personally.
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  Sales-Minded:
  Understands how to pitch, rebut objections, and move clients toward a decision.
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  Highly Organized:
  Able to manage follow-ups, calendar tasks, payment issues, and client outreach without letting accounts fall through the cracks.
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  Detail-Oriented:
  Capable of reviewing notes, CRM activity, payment history, and file summaries to respond accurately and strategically.
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  Resourceful:
  Uses available CRM information to sound knowledgeable and provide clients with clear, specific answers.
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  Experience:
  Experience in sales is required.
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  Experience:
  Experience in a role involving difficult clients is a plus, but not necessary.
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  Location:
  Must be located in Colombia.

Why Join Us?

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  Impact:
  Play a central role in protecting client relationships, recovering missed payments, and helping active legal cases stay on track.
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  Culture:
  Join a confident, fast-moving team that values persistence, clear communication, and taking ownership of difficult conversations.
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  Benefits:
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    Enjoy preset salary growth and weekly salary payments.
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    100% work-from-home flexibility.

Work Details:

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  Schedule:
  Mon - Fri 9:00 AM - 6:00 PM EST
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  Employment Type:
  Full-time

How to Apply:

Click "I'm Interested" to start your application. Come and make a difference in a growing legal services team

We are an equal opportunity employer and value diversity at our company.