Job Description

Account Manager

12-Month Fixed Term Contract

Full-Time | Office-Based | Chichester

Monday to Friday, 9:00am – 5:00pm

Rafferty Resourcing is delighted to be partnering with a highly respected and sought-after employer in Chichester to recruit an experienced Account Manager to join their growing team on a 12-month fixed-term contract.

This is an exciting opportunity for a commercially minded and highly organised Account Manager who thrives on building strong customer relationships, coordinating multiple projects, and managing large retail or B2B customer accounts in a fast-paced environment.

The successful candidate will become the key point of contact for a major retail account, ensuring projects, product launches, and customer requirements are delivered smoothly, efficiently, and on time.

The Role

As Account Manager, you will take ownership of a key retail customer account, managing day-to-day communication with customer buying teams while coordinating internal departments to ensure all activities and projects are delivered successfully.

This is a varied role that combines account management, project coordination, logistics, and relationship management.

Key responsibilities include:

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  Acting as the main point of contact for customer buying teams and building strong long-term relationships
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  Coordinating and project managing multiple product activities across the customer account
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  Organising and attending internal meetings, demos, and project reviews
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  Documenting meeting minutes and following up on actions to ensure progress is maintained
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  Liaising with buying departments regarding purchase orders, allocations, stock quantities, and delivery schedules
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  Ensuring all customer projects and product activities are delivered within agreed timelines
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  Providing regular updates and clear communication across all areas of the business
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  Planning and coordinating ongoing account activity and project timelines
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  Providing product information, including order updates, to customer buying teams
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  Ensuring customer orders and allocations are processed accurately and efficiently
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  Working closely with internal teams including logistics, supply chain, operations, and sales support
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  Maintaining accurate customer records and updates within internal systems and CRM platforms

About You

To be successful in this role, you will be an experienced Account Manager or Account Coordinator with strong organisational skills and the ability to manage multiple moving parts across a large customer account.

You will also demonstrate:

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  Previous experience managing retail or large B2B customer accounts
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  Strong project coordination or project management experience
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  Experience working within logistics, supply chain, product, or order management environments
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  Excellent relationship-building and communication skills
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  Strong organisational and time management abilities
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  The ability to prioritise workloads and manage multiple projects simultaneously
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  High attention to detail and a proactive approach to problem solving
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  Confidence liaising with both customers and internal stakeholders
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  Strong Microsoft Office and CRM system skills
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  A positive, collaborative, and solutions-focused attitude

Additional Information

This position is offered as a 12-month fixed-term contract, with the potential for extension depending on business requirements.