Job Description

Our Company

Explore how you can contribute at AmeriLife.

For over 50 years, AmeriLife has been a leader in the development, marketing and distribution of annuity, life and health insurance solutions for those planning for and living in retirement.

Associates get satisfaction from knowing they provide agents, marketers and carrier partners the support needed to succeed in a rapidly evolving industry.

The Account Manager is a key leadership role with responsibility for daily management of the company’s sales arm. The ideal candidate will have a record of successfully driving positive cultural transformation and developing people to evolve with changing business needs and practices. This position requires an individual with a strong call center background and proven skills in people management, process development and implementation of programs, policies and procedures. The Account Manager must be someone who embraces technology and will identify leading trends and tools that can be applied to achieve the company’s vision.

DUTIES AND RESPONSIBILITIES:

• Analyzing sales team statistics and adjusting processes to meet or exceed goals
• Leading team meetings and coaching and motivating team members
• Promote accountability and teamwork through leadership and communication with the goal of creating successors via clearly defined career and development paths
• Oversee agent training programs
• Recruit and onboard sales team members
• Keep up to date on overall activities of the team, identifying problem areas and taking corrective actions
• Working with other management team members to develop sales objectives, keeping profitability and efficiency in mind
• Oversee the day-to-day operations of the sales team, focusing on driving growth through operational efficiency, cost management, and process improvement

• Manage the workforce planning activities of the sales team which includes the forecasting, scheduling, scripting, and ensuring staffing levels are sufficient to meet service and productivity goals
• Create, monitor, and oversee appropriate departmental metrics to ensure performance is at or above an acceptable level
• Coordinate the use, maintenance and training of department technology and equipment
• Ensure compliance with CMS guidelines including the security and privacy of customer information, proprietary information, and company property

What AmeriLife Offers

A comprehensive benefits package that includes PTO, medical, dental, vision, retirement savings, disability insurance, and life insurance.

Equal Employment Opportunity Statement

We are an Equal Opportunity Employer and value diversity at all levels of the organization. All employment decisions are made without regard to race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), sexual orientation, gender identity or expression, age, national origin, ancestry, disability, genetic information, marital status, veteran or military status, or any other protected characteristic under applicable federal, state, or local law. We are committed to providing an inclusive, equitable, and respectful workplace where all employees can thrive.

Americans with Disabilities Act (ADA) Statement

We are committed to full compliance with the Americans with Disabilities Act (ADA) and all applicable state and local disability laws. Reasonable accommodations are available to qualified applicants and employees with disabilities throughout the application and employment process. Requests for accommodation will be handled confidentially. If you require assistance or accommodation during the application process, please contact us at HR@AmeriLife.com

Pay Transparency Statement

We are committed to pay transparency and equity, in accordance with applicable federal, state, and local laws. Compensation for this role will be determined based on skills, qualifications, experience, and market factors. Where required by law, the pay range for this position will be disclosed in the job posting or provided upon request. Additional compensation information, such as benefits, bonuses, and commissions, will be provided as required by law. We do not discriminate or retaliate against employees or applicants for inquiring about, discussing, or disclosing their pay or the pay of another employee or applicant, as protected under applicable law. Pay ranges are available upon request.

Background Screening Statement

Employment offers are contingent upon the successful completion of a background screening, which may include employment verification, education verification, criminal history check, and other job-related inquiries, as permitted by law. All screenings are conducted in accordance with applicable federal, state, and local laws, and information collected will be kept confidential. If any adverse decision is made based on the results, applicants will be notified and given an opportunity to respond.