Job Description

The Account Manager is responsible for the administration, strategic planning, and coordination of the sales activity and account management and the overall success of the region or assigned location to which the account manager is assigned. The Account Manager is responsible for the development of relationships with key individuals and decision-makers at assigned clients. They are also responsible for Generates Sales, Consulting, and lead generation.

What You Will Do:

• Establishes and maintains the primary contact between ABS and assigned clients.
• Focal point for all technology planning and delivery services.
• Oversees the creation, alignment, and ongoing management of strategies and project implementation.
• Understands client processes and performs on-site visits as necessary.
• Establishes business cases for products and services not currently being utilized.
• Acts as liaison for the client with all departments within the organization.
• Collaborates with consulting staff working on assigned client projects.
• Oversees the Accounts Receivable process for Clients.
• Facilitates and follows up on assigned client needs, issues, and enhancement requests.
• Aligns Product Management priorities with client priorities.
• Monitors customer satisfaction and the expectations of each assigned client.
• Communicates project status and issues to Global Account Management Director.
• Monitors client support issues from initial notification through resolution and client acceptance.
• Facilitates timely support issue resolutions.
• Participates in client committees and user conferences as directed.
• Utilizes existing software and services for handling Client Relationship Management (CRM).
• Creates and submits timely and accurate reports (expense) related to client activities.
• Provides support to consulting, development, and sales groups as requested.

What You Will Need:

Education and Experience

• Bachelor’s degree or recognized equivalent from an accredited university, preferably in an engineering/technical discipline, or an equivalent field.
• Ten (10) years of relevant experience preferred.

Knowledge, Skills, and Abilities

• Ability to develop a working knowledge of ABS Rules, Guides, statutory regulations, and related instructions, as well as the ABS Employee Safety Policy.
• Skills to organize, plan and direct the work activities of professional employees, and to handle multiple ongoing projects.
• Administrator, specifically in cost reporting, client billing, and revenue forecasting.
• Knowledge of the unique nature of software product management and the maritime industry.
• Strong client-based development skills. An entrepreneurial mentality to recognize and capitalize on new business opportunities.
• Ability to negotiate agreements with clients concerning the scope of work and billing rates.
• Ability to obtain a working knowledge of the ABS Health, Safety, Quality, and Environmental Management Systems.

We set out more than 160 years ago to promote the security of life and property at sea and preserve the natural environment. Today, we remain true to our mission and continue to support organizations facing a rapidly evolving seascape of challenging regulations and new technologies. Through it all, we are anchored by a vision and mission that help our clients find clarity in uncertain times.

ABS is a global leader in marine and offshore classification and other innovative safety, quality, and environmental services. We’re at the forefront of supporting the global energy transition at sea, the application of remote and autonomous marine systems, cutting-edge technical solutions, and many more exciting advancements. Our commitment to safety, reliability, and efficiency is ever-present, guiding our clients to safer and more efficient operations.

Equal Opportunity

ABS Bureau is committed to the equal employment opportunity of its employees and prohibits discrimination against any employee or qualified applicant based on race, color, creed, religion, national origin, sex, gender identity, age, disability, marital status, sexual orientation, citizenship status or veteran status, or other non-work-related characteristics that may be protected under the law of the Federal Government or specific state employment laws.

Notice

ABS and Affiliated Companies (ABS) will not pay a fee to any third-party agency without a valid ABS Master Service Agreement (MSA) authorized and signed by Human Resources. Any resume, CV, application, or other forms of candidate submission provided to any employee of ABS without a valid MSA on file will be considered property of ABS, and no fee will be paid.

Other

This job description is not intended, and should not be construed, to be an all-inclusive list of responsibilities, skills, efforts or working conditions associated with the job of the incumbent. It is intended to be an accurate reflection of the principal job elements essential for making a fair decision regarding the pay structure of the job. #ogjs