Job Description

About IP&E GBA, a company of Citadel Pacific Group

Awarded Happy Company since 2021, IP&E GBA Ltd. is a leading LPG supplier serving Hong Kong and Macau, offering a diverse portfolio of renowned brands including Esso, Mobil, and Shell. IP&E GBA Ltd. is committed to offering high-quality products and value customer experience through our extensive distribution network, intensive industry expertise and professional customer service representative continuously. We also have a strong commitment to sustainable development and put effort in maintaining a balance between making profit and fulfilling the company's social responsibilities towards the community and environment.

The Account Manager is responsible for driving sustainable business growth across both LPG and non-LPG business segments, through channel sales leadership, strategic account management, new business development, and execution of key ad-hoc commercial projects.

The role cultivates and manages strong relationships with distributors, operators, business partners, estate management offices, and other strategic stakeholders to optimize sales performance, enhance customer experience, and secure long‑term contract retention.

This role requires a strategic, analytical, and relationship‑driven professional with solid channel management experience, strong conflict‑resolution skills, project management capabilities, and excellent communication abilities in English, Cantonese, and Mandarin. Exceptional soft skills, including stakeholder engagement, adaptability, collaboration, and positive attitude—are highly valued.

RESPONSIBILITIES:

Account & Channel Management

• Lead and manage distributor and channel partners to deliver LPG volume, margin, and long-term growth.
• Develop and execute account and channel strategies to strengthen customer loyalty and ensure contract retention.
• Build, maintain, and deepen relationships with key customers and partners across multiple organizational levels.
• Resolve complex customer or channel issues with strong commercial judgment and a customer-centric approach.
• Drive portfolio optimization by identifying upselling, cross-selling, and value-added service opportunities.

Business Development (LPG and Non-LPG)

• Identify, assess, and lead new business opportunities across LPG & non-LPG segments.
• Conduct feasibility analysis, develop business cases, and support project rollout and execution.
• Analyse market trends, competitive landscape, and customer insights to uncover growth opportunities.
• Develop and execute territory and portfolio strategies based on risk-return considerations.

Sales Strategy and Execution

• Develop and implement effective sales strategies to achieve revenue and profitability targets.
• Drive consistent execution of sales plans, campaigns, and initiatives across channels.
• Promote adoption of best practices to enhance sales performance and operational efficiency.
• Support organic and non-organic growth initiatives aligned with company objectives.

Customer Relationship Management

• Build and maintain strong relationships with key clients and stakeholders.
• Address customer queries and concerns promptly to ensure high levels of customer satisfaction.

Performance Monitoring & Reporting

• Track sales performance through metrics and KPIs; identify gaps and implement mitigation plans.
• Analyse sales data and market intelligence to support data-driven decision making.
• Prepare and deliver regular account review, commercial proposals, and management reports.

Cross-functional Collaboration

• Collaborate closely with Brand & Strategy, Logistics, Technical & Engineering, Finance, and other functions to ensure operational alignment.
• Ensure full compliance with HSSE, pricing policies, competition law and internal governance standards.
• Lead or support strategic and ad hoc commercial projects as assigned by management

REQUIRED QUALIFICATIONS & CAPABILITIES:

• Bachelor's degree in business, Marketing, Management, or a related discipline.
• At least 10 years of experience in sales, channel management, key account management, or business development.
• Demonstrated success in managing external business partners, resolving channel conflicts, and driving strong commercial outcomes.
• Experience leading new business development initiatives and cross‑functional projects is an advantage.

KNOWLEDGE/SKILLS REQUIRED:

• Strong channel sales leadership and distributor management experience.
• Excellent communication and presentation skills in English, Cantonese, and Mandarin.
• Strong strategic thinking, analytical ability, and business acumen.
• Strong interpersonal skills with the ability to influence stakeholders at multiple levels.
  
• Proven project management skills, including ability to lead ad hoc end to end commercial projects.
• Ability to identify, evaluate, and execute new business development opportunities.