Job Description

Account Manager

Department: Client Services - Enterprise - US

Employment Type: Full Time

Location: New York

Compensation: $75,000 - $85,000 / year

🌍 Join Our Global Team Gravity Global is the world’s most awarded marketing consultancy specialising in brands operating in complex markets. Led by strategy, innovation, technology, data, and creativity, we create brand-and-demand marketing programmes that drive transformational growth for our clients. With 14 wholly owned offices across the US, Europe and APAC, and our Global Talent Hubs in emerging markets, you can build a truly global career in a rapidly scaling organisation that’s shaping the future of marketing. At Gravity Global, we believe our people are our greatest strength. We’re a collective of creative thinkers, strategic storytellers, and data-driven innovators united by one mission – to deliver exceptional work that makes an impact. We’re growing fast – across continents and disciplines – and we’re looking for passionate individuals who want to make a difference: for our clients, our teams, and the world around us. About the roleWe’re searching for an Account Manager to build trusted client partnerships and translate marketing challenges into strategic, actionable solutions. This role plays a key part in our Client Services team, responsible for delivering exceptional client experiences, guiding cross-functional teams to achieve project goals, and driving collaboration that ensures every engagement delivers measurable value and impact.

You will serve as the primary point of contact between the client and our internal teams, ensuring the successful execution of best-in-class digital strategies. This role requires a strong sense of ownership, commercial awareness, and a results-driven mindset focused on driving growth — for both our clients and Gravity Global.

You’ll thrive in a fast-paced agency environment and bring proven experience managing B2B accounts and our Finance clients' accounts with confidence and clarity.

Key Responsibilities

• Assist in the development of campaign briefs to ensure objectives and strategy are clear, collaborating with cross-functional teams to deploy integrated campaigns
• Execute projects from start to finish, building trust and strong working relationships with day-to-day client stakeholders
• Gain and maintain in-depth knowledge of the client’s business, industry landscape, and competitive environment
• Maintain daily communication with client stakeholders and proactively manage expectations
• Support campaign results analysis to ensure programmes deliver anticipated results and meet client objectives
• Assist in handling budgets and workflow management to ensure campaigns are delivered on time and within scope
• Provide administrative support to the account management team, including preparation of meeting materials, vendor coordination, and invoice processing
• Adapt quickly to shifting priorities and environmental changes while maintaining quality and performance standards

Client-Centric with Commercial Acumen
You demonstrate excellent relationship management skills, balancing proactive service with clear expectation management. You communicate persuasively and effectively, reading between the lines to understand client needs. You understand the commercial realities of account management and ensure delivery aligns with financial objectives.

Analytical and Solutions-Oriented
You enjoy problem-solving and use data and insight to build thoughtful, evidence-based solutions that drive measurable outcomes.

Highly Organised and Detail-Focused
You successfully juggle multiple priorities and deliverables, managing changing client needs without compromising quality or timelines.

Calm Under Pressure
You thrive in fast-paced environments and maintain composure under tight deadlines and evolving requirements.

Strong Interpersonal Presence
You are confident, approachable, and authoritative when leading presentations or facilitating discussions. Your personable nature helps foster strong internal and external relationships and contributes positively to our collaborative culture.

Skills, Knowledge and Expertise

• 4+ years of agency experience with a strong understanding of finance or government clients.
• Proven experience managing B2B marketing and advertising campaigns
• Demonstrated success working in fast-paced agency environments.
• Impeccable client management skills, with confidence in both verbal and written communication
• Strong commercial mindset with an understanding of account financial management and revenue growth
• Ability to manage multiple concurrent campaigns with precision and accountability
• Experience collaborating cross-functionally with paid media, strategy, and creative teams

💫 What We Offer

While specific benefits may vary by region due to cultural norms, all team members at Gravity Global can expect a supportive, inclusive, and rewarding environment designed to help you do your best work and grow your career. Key aspects of being part of the Gravity Global community:

• 💰 Competitive Reward & Pay – we recognise and value your contribution with fair and competitive rewards aligned to local market practices, designed to celebrate excellence and support long-term success.
• 🚀 Career Growth & Development – we believe development is ongoing, not annual. Through our Continuous Performance Management (CPM) process, which includes regular feedback and coaching, we help you refine your skills, celebrate your achievements, and plan for future success enabling you to reach your full potential.
• 🤝 Collaboration – be part of a cross-functional, global team that values sharing insights, ideas, and best practices to drive collective success.
• 🎓 Professional Development – we invest in you through ongoing training and learning programmes designed to expand your expertise and confidence.
• 🌴 Work-Life Balance – while we expect dedication to client success, we also value your wellbeing, offering flexible working arrangements and plentiful paid time off.
• 🎉 Community & Recognition – we celebrate our people through social and team-building events, recognise length of service and life milestones, and appreciate individual contributions through our Gravity Gratitude ‘kudos’ recognition programme.
• 👨‍👩‍👧 Family Support – we understand family matters and our people benefit from family-friendly policies such as parental leave, and access to wellbeing resources to help you balance work and family life.
• 🌱 Purpose & Belonging – we are committed to Environmental, Social and Governance (ESG) principles, fostering a workplace where positive impact matters. Our people are encouraged to get involved in employee resource groups that champion wellbeing, sustainability and culture.

Important Disclosure:At Gravity Global, we believe in recognising every team member’s contribution. Your total rewards package – including salary and benefits – will align with country specific labor laws and our company policies. We’ll walk you through all the details during the offer stage.

Gravity Global is an equal opportunities employer and we do not discriminate on the basis of sex, race, religion, age, sexuality, disability and other protected status as required by applicable law.

If your experience doesn't align perfectly with the job criteria, but you meet some of the criteria and are excited about the role and Gravity, please don't be put off applying! We would encourage you to apply for the role as you may be just the right person for this role or other roles.