Job Description

Job Opportunity- Account Manager

Location: NSW Region

Reports To: Sales Manager

About the Role

Reporting to the Sales Manager, the Account Manager is responsible for executing strategic account plans to grow business across a portfolio of key customers. You’ll lead the discovery process with customers, qualify high-value opportunities, and present technical solutions that deliver measurable value.

This is a proactive, growth-focused sales role, where your focus will be on developing new business and strategic customer partnerships supported by a collaborative team environment and a globally respected brand.

Key Responsibilities

Strategic Account Management

• Develop and maintain strong relationships with key decision-makers at strategic accounts
• Create detailed Account Plans based on customer drivers, industry trends and upcoming projects
• Understand customer buying behaviours, decision-making processes, and organisational structures
• Understand customer plant, process & value chain.
• Work collaboratively across Swagelok teams to deliver integrated solutions

Sales Growth & Opportunity Development

• Identify and develop opportunities using the CRM Opportunity Pipeline and Sales process
• Design and present tailored proposals that demonstrate clear commercial and technical value
• Link Swagelok solutions to customer goals, driving long-term buying behaviour change
• Create and deliver professional proposals, technical & capabilities presentations, and value-in-partnership (VIP) reports

Collaboration & Internal Engagement

• Leverage cross-functional teams (engineering, customer service, technical experts) to meet customer needs
• Support customer onboarding with appropriate Swagelok resources and team introductions
• Use tools like the Sales Dashboard to track performance and identify product/service gaps

Reporting & CRM

• Plan, execute, and report on all customer interactions via CRM in a timely manner
• Maintain accurate records of opportunities, including win/loss reasons and next steps
• Ensure calendar visibility for “big rock” activities and priority customer engagements

Personal & Professional Development

• Develop a Personal Development Plan with your manager and complete relevant training
• Participate in Swagelok ANZ and global training modules, and continually build business acumen
• Stay informed about the competitive landscape and evolving customer challenges

What We’re Looking For

Essential:

• Proven ability to develop and maintain strong customer relationships
• Strong communication, negotiation, and presentation skills
• Ability to collaborate with cross-functional teams and manage multiple stakeholders
• A proactive, solutions-focused mindset with attention to detail and accountability
• Ability to quickly grasp technical concepts and communicate them effectively

Desirable:

• Experience in industrial sales, especially in sectors like Oil & Gas, Chemical Processing, Mining, R&D, Clean Energy
• Engineering degree or Trade Qualification

If this sounds like you Click Apply Now!