Job Description

Account Manager

Application Deadline: 1 June 2026

Department: Client Services / Project

Employment Type: Full Time

Location: London

Reporting To: Sophie Darling

A fantastic opportunity has arisen for a motivated and enthusiastic Account Manager to join our team—someone who lives for the "live" environment and has a proven track record in the experiential/events sector.

As an Account Manager you will provide outstanding levels of client servicing to both new and established clients. You will get to work across delivering a variety of B2B and B2C experiential projects including high profile launch events, international motor shows, corporate hospitality events, employee engagement events and a lot more!

Key Responsibilities

Project Management:
- Write accurate timely contact reports and briefs
- Support the collation of project briefs and briefing of internal teams
- Developing timelines, project proposals and running projects
- Support the creation of concise and well presented proposals
- Ensuring schedules are adhered to and project documentation is complete
- Work with resourcing team to plan wider resources effectively
- Maintain a close management of all aspects of your projects and escalate issues as needed
- Adhere to Imagination and ISO processes
- Ensure that all projects over £50K fees are issued with an Imagination Client Survey
- Should be able to travel internationally a number of times a year for extended periods of time
Financial / Commercial Management
- Budget management support and development
- Develop commercial skills such as revenue planning and effective cost management
- Supplier and cost management and negotiation

Market knowledge
- Understanding clients, competitors, market, suppliers, products and strategy

Skills, Knowledge & Expertise

-Previous experience in events, exhibitions or brand experience within an agency environment
-Good interpersonal, presentation, relationship building and negotiation skills
-You take a hands-on, proactive approach to managing projects, anticipating needs and challenges.
-You are skilled at identifying potential issues before they arise and can develop contingency plans to address them.
-You are adept at building and maintaining strong working relationships with internal teams and external vendors, ensuring smooth collaboration
- Experience and ability to manage small to mid scale budgets
- People management experience

Job Benefits

What we can offer you:

• Work with a state-of-the-art product and deliver it to exciting and innovative brands.
• Learning and development opportunities that contribute to professional growth.

Wellness

• Private Medical Insurance (including discounted gym options)
• Discounted Healthcare Cash Plan
• Help at hand EAP
• In-Office Gym (London office only)
• Life Insurance 4 x salary
• Dedicated DE&I Board

Benefits

• 25 days annual leave
• Birthday day off and gift
• Discretionary Annual Bonus
• Generous Family Leave policies with New Parent Coaching & Support
• Various learning & development platforms for e-learning
• Enhanced pension contribution
• Cyclescheme
• Discounted Private Dental
• Income Protection (Employee)
• Subsidised Electric Car Scheme
• Home technology tax free loan

Perks

• Hybrid Working (3 office days)
• Company socials
• Pet friendly office
• Lunch & Learns
• Wellness webinars
• Educational webinars
• Subsidised Cafe (London office only)