Job Description

Compliance & Safety

• Ensure business activities are in full compliance with company policies, EHS standards, and local regulations.

Customer Relationship Management

• Act as the primary point of the customers for assigned key footwear OEM/accounts, build trust and maintain long-term relationship with key external stakeholders.
• Ensure customer satisfaction and address customer needs through proactive communication and support.
• Explore new customers along the value chain in the Asia Pacific region.
• Propose and execute sales forecasts and account plans.
• Manage account receivable and debaters as well as ensure the ensure the delivery of the product stewardship.

Revenue and Growth

• Deliver footwear sales budget and revenue goals.
• Identify sales opportunities and coordinate with supporting function team for the delivery.
• Expand the new customers and explore new projects in the footwear market to target business upside.
• Implement growth strategical tasks with the seamless collaboration with BD and Marketing manager.

Account Strategy and Planning

• Develop and execute key account plans based on the 1st hand information as customers’ needs and company objectives.
• Forecast sales performance and contribute to strategical planning.
• Collect market and competitor activities and intelligence for the adjustment to the strategy.

Problem-Solving and Issues Resolution

• Address customers’ concerns promptly and effectively.
• Escalate issues and follow through until resolution.
• Minimize churn by proactively managing risk to customers satisfaction.
• Coordinate with the Technical Service team to provide seamless delivery of technical solutions and application support.

• Collaborate with cross functional teams and peers to ensure the alignment of the project development and the achievement of sales objectives.

Operational Excellence

• Maintain accurate records of customer engagement activities and report on a timely basis.
• Ensure customers’ demand forecast and order tracking are well planned.
• Prepare reports on customer performance, pipeline and forecasts.
• Ensure compliance with company policies, contracts and ethical standards.

Additional Locations: