Job Description

About RadHires

RadHires is a specialized recruitment firm connecting top-tier talent with innovative technology companies worldwide. We partner with leading organizations in the telecom, networking, and unified communications space to find professionals who don't just fill roles, they drive results.

About the Client

Our client is an established global provider of integrated business telephony solutions, with products deployed in over 100 countries. Founded in the early 2000s, the company designs and manufactures both hardware and software PBX systems, hotel telephony platforms, multi-tenant solutions, SIP phones, and VoIP/PSTN interfaces. Their solutions are trusted by enterprise and service-provider clients across multiple verticals.

The company has secured a significant footprint with a tier-1 national telecommunications operator, one of the largest and most complex organizations in the country. The platform is live, performing well, and showing strong growth potential.

About the Role

This is a high-impact, individual-contributor position focused entirely on managing and growing the relationship with one strategic enterprise account. You'll be the primary point of contact between the client, responsible for both the day-to-day operational flow and the long-term commercial expansion of the partnership.

You will report directly to the VP of the territory and operate with significant autonomy. This is a role for someone who thrives on ownership, not oversight.

This position is based in Mexico City Regular in-person meetings within the city are expected, along with occasional travel to other locations across Mexico.

Responsibilities

• Serve as the primary relationship owner for a strategic tier-1 telecom account, managing all day-to-day interactions
• Drive internal adoption and expansion of the company's solutions within the client organization
• Ensure operational processes run smoothly — from order flow to delivery to support coordination
• Identify and pursue upsell and cross-sell opportunities, working closely with internal product and pre-sales teams
• Build and maintain strong relationships across multiple levels and departments within a large, complex organization
• Report progress, pipeline, and account health transparently to the territory VP
• Represent customer needs internally to help shape roadmap priorities and support strategies
• Track and achieve sales-based KPIs as the primary performance metric, alongside secondary goals such as new product approvals

Requirements

• Technical background in telephony, communications, networks, or a related field — enough to hold credible conversations with both technical and business stakeholders
• Customer-facing experience sales, account management, sales engineering, or similar roles
• Proven ability to work independently and remotely with a high degree of personal accountability
• Experience navigating and building relationships within large enterprise organizations
• Strong interpersonal and communication skills — patience, persistence, and a collaborative mindset
• Highly motivated, goal-oriented, and resilient
• Full transparency and integrity in all professional interactions
• Spanish Native or near-native level (required)
• English Solid conversational level with good reading and writing skills (required)

Nice to Have

• Prior experience working with or within a major Mexican telecommunications company — familiarity with the internal culture and processes of large telcos in Mexico is a meaningful advantage
• Experience selling or supporting PBX, VoIP, UC, or related platforms
• Existing relationships within the Mexican telecom sector
• Experience in a role that bridged technical and commercial functions (e.g., pre-sales, solutions engineering turned account manager)

Why Join Us

• Immediate impact You're stepping into a live, working deployment — not starting from scratch. The foundation is there; your job is to build on it.
• Real ownership This is your account. You'll have the autonomy to manage the relationship your way, backed by a supportive team and experienced leadership.
• Growth potential The account shows strong upside, which means your bonus potential is real and near-term — not a distant promise.
• Innovative product Represent a company with 20+ years of R&D, a global customer base, and a genuinely competitive offering in the telephony space.
• Stability with agility Work for an established global company while keeping the flexibility and speed of a leaner, remote-first structure.