Job Description

Your role

What you'll be doing

What We Need

Corpay is looking to hire an Account Manager within our Fuel and Fleet Payments division. This position falls under our Allstar line of business and is located in our Swindon office.

You’ll be responsible for building strong, trusted relationships with customers, helping them get the most value from their Allstar products and ensuring their day‑to‑day experience is seamless. Acting as a dedicated point of contact, you’ll take ownership of customer queries from start to finish, resolving issues efficiently and with care.

You’ll combine product knowledge with a deep understanding of your customers’ needs, proactively guiding them, identifying opportunities to improve their experience, and ensuring they receive the premium level of service Allstar is known for.

This role is central to delivering excellent customer outcomes, strengthening long‑term partnerships, and retaining our customers by making Allstar an indispensable part of how they run their fleet.

How We Work

Our Account Managers are office-based, working from our Swindon location.

Our business operating hours are Monday – Friday, 8:30am – 5.00pm.

To set you up for success, Corpay provides:

• An allocated workspace in our Swindon office
• All necessary company issued equipment
• Comprehensive, hands-on training and continued support from the Customer Success Team

Role Responsibilities

As an Account Manager, you will be responsible for managing and growing our mid-market portfolio of customers, ensuring strong commercial performance, customer satisfaction, and long-term retention. Responsibilities include:

Customer Relationship Management

• Build and maintain strong, trusted relationships with key customer stakeholders across our segmented portfolio.
• Act as a dedicated point of contact for customers, owning day‑to‑day engagement and issue resolution.
• Understand customer needs, challenges, and objectives, aligning Corpay solutions to deliver measurable value.

Account Performance & Growth

• Deliver against agreed volume, revenue, and activity targets across assigned product lines.
• Identify opportunities to grow existing accounts through cross‑sell, upsell, and increased product adoption.
• Work proactively to mitigate attrition risk and support customer retention.

Risk, Retention & Recovery

• Identify early warning signs of customer dissatisfaction or attrition risk.
• Lead recovery and reengagement activity for at‑risk accounts, working closely with internal teams where required.
• Ensure accurate tracking and reporting of retention and recovery activity.

Cross‑Functional Collaboration

• Work closely with internal teams including Customer Success, Sales, Operations, and Finance to deliver seamless customer experiences.
• Coordinate internal resources to resolve customer issues efficiently and effectively.
• Provide feedback from customers to inform product, process, and service improvements.

Skills & Experience

• Proven experience in an Account Manager, Customer Success, or client‑facing commercial role.
• Demonstrated success managing a portfolio of customers and delivering against volume, revenue, and retention targets.
• Strong understanding of customer lifecycle management, including onboarding, growth, renewal, and recovery.
• Experience working with CRM systems and performance reporting tools to track activity, risks, and opportunities.
• Ability to analyse customer data and behaviour to identify trends, risks, and growth opportunities.
• Experience operating effectively within a fast‑paced, results‑driven environment.
• Strong stakeholder management skills, with the ability to influence internally and build trusted relationships externally.
• Confident communicator, able to explain complex information clearly and tailor messaging to different audiences.

Benefits & Perks

• 4 X Life insurance
• Pension scheme 5% employer contribution
• Private Healthcare
• 25 days Holiday plus stats (plus Holiday Buy/Sell)
• Access to LinkedIn learning

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About Corpay

Corpay is a global technology organisation that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. Millions of people in over 80 countries around the world use our solutions for their payments.

All offers of employment made by Corpay (and its subsidiary companies) are subject to the successful completion of satisfactory pre-employment vetting by an independent supplier (Experian). This is in accordance with Corpay's Resourcing Policy and include employment referencing, identity, adverse financial, criminal and sanctions list checks. We do this to meet our legal and regulatory requirements.

Corpay is dedicated to encouraging a supportive and inclusive culture among our employees. It is within our best interest to promote diversity and eliminate discrimination in the workplace. We seek to ensure that all employees and job applicants are given equal opportunities.

Notice to Agency and Search Firm Representatives: Corpaywill notaccept unsolicited CV's from agencies and/or search firms for this job posting. Resumes submitted to any Corpay employee by a third party agency and/or search firm without a valid written & signed search agreement, will become the sole property of Corpay. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.