Job Description

Silverfort is on a mission to bring identity security everywhere – to every human, machine, and AI agent, both on-prem and in the cloud. Our unique technology secures identities & access at runtime, in ways that weren’t possible before. With the broadest identity security platform in the market, trusted by more than 1,000 customers including many Fortune 100 companies, Silverfort is uniquely positioned to lead the fast-growing identity security category.

Joining Silverfort means becoming part of a fast-moving team with a culture of innovation and collaboration, that goes above and beyond to help our customers and each other, on a journey to reshape the future of identity security.

As a US-based Account Manager – Existing Customers you will own and grow a portfolio of commercial and enterprise accounts. You will be responsible for overall account strategy and relationship management for your customers, driving renewals, upsells, and cross-sells of Silverfort modules – including Privileged Access Security (PAS), Cloud NHI (Non-Human Identities), AI agent security, and other platform capabilities, partnering closely with Customer Success, Sales Engineering, and Channel teams to deliver business outcomes for customers.

Responsibilities

• Own the post-sale relationship for a defined book of commercial and enterprise customers in the US
• Build and execute account plans that align Silverfort’s roadmap (PAS, Cloud NHI, AI agent security, ISPM, etc.) with each customer’s identity security strategy
• Build multi-threaded executive relationships and lead regular QBRs to align roadmap, value realization, and expansion strategy
• Drive strategic expansion across PAS, Cloud NHI, AI, and broader platform capabilities through targeted account planning, technical collaboration, and commercial ownership
• Partner closely with Customer Success to drive retention, adoption, and expansion across modules, proactively managing renewal risk and unlocking growth opportunities
• Escalate and coordinate resolution of blockers with Support, Product, and CS to protect renewals and expansion plans
• Provide structured field feedback on customer needs, competitive moves, and packaging/pricing for PAS, Cloud NHI, AI, and related modules
• Maintain accurate forecasting and pipeline hygiene while leveraging standardized expansion playbooks and contributing field feedback to refine GTM strategy

Requirements

• 5+ years of B2B SaaS account management, customer growth, or hybrid AM/AE experience, preferably in cybersecurity or identity security
• Direct experience owning renewals and multi-product expansion with ARR targets, including pricing and commercial negotiations
• Strong familiarity with at least one of the following domains (more than one is a plus): Identity & Access Management (IAM) / Identity Security, Privileged Access Management (PAM) / privileged account security, EDR/XDR, SIEM, or adjacent security tooling, Cloud identity / non-human identities / service accounts / machine identities
• Demonstrated success managing commercial and enterprise accounts, executing strategic account plans, and navigating complex, multi-threaded organizations
• Strong executive presence with the ability to lead C-level conversations and translate technical identity/security concepts into business value
• Comfortable working cross-functionally with Sales, CS, SE, Product, and Partners
• US-based (PST preferred), with ability to travel within the US to key customers and internal meetings as needed

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