Strattec Security Corporation

Account Manager

Strattec Security Corporation  •  Auburn Hills, MI (Onsite)  •  1 month ago
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Job Description

Responsibilities

The Account Manager plays a critical role in managing & growing key customer relationships. This position is responsible for overseeing commercial activities, ensuring customer satisfaction, & driving revenue growth through strategic account management & coordination with internal teams.

Essential Duties & Responsibilities:

Responsibilities include, but are not limited to:

  • Serve as the primary point of contact for assigned automotive accounts, fostering strong relationships & ensuring customer needs are met.
  • Lead the preparation & submission of quotations, manage pricing files, & ensure alignment with customer expectations & internal profitability goals.
  • Review production contracts, resolve discrepancies, & ensure proper documentation & record retention.
  • Oversee customer prototype orders, including engineering design & development, invoicing, & delivery tracking.
  • Contribute to sales forecasts, acquisition plans, & reporting activities such as strategic account reviews & board-level presentations.
  • Utilize customer engineering change control systems to access & manage engineering change orders.
  • Coordinate order processing & monitor delivery status to ensure timely fulfillment.
  • Support recovery of past due balances through proactive communication & collaboration with finance teams.
  • Work closely with cross-functional teams including engineering, finance, & operations to support customer programs & internal initiatives.
  • Prepare materials for customer & internal meetings, lead discussions, & follow up on action items.
  • Maintain accurate customer records in systems such as AS400 & Future III, including shipping information & pricing.
  • Provide support for service channels as needed.

Work Environment:

  • This role may require occasional travel to customer sites & industry events

General:

  • Supports advanced engineering initiatives & collaborates with R&D teams.
  • Ensures adherence to company policies, industry standards & regulatory requirements.
  • Monitors & reports on key performance indicators (KPIs).

Qualifications

Qualifications:

To perform this role successfully, the candidate should demonstrate:

  • Strong interpersonal & communication skills.
  • Ability to manage multiple priorities & work independently.
  • High level of discretion & professionalism.
  • Proficiency in MS Office (Excel, Word, PowerPoint)
  • Familiarity with automotive industry standards & practices is a plus

Education & Experience:

  • Bachelor’s degree in Business, Marketing, or a related field preferred
  • Minimum of 3 years of experience in account management within the automotive industry, preferably with Ford
Strattec Security Corporation

About Strattec Security Corporation

Strattec Security Corporation, headquartered in Milwaukee, Wisconsin, is one of the world's largest producer of automotive locks and keys. STRATTEC designs, develops, manufactures and markets mechanical locks, electronically enhanced locks and keys, and ignition lock housings; access control products, including latches, power sliding door systems, power lift gate systems, power deck lid systems, door handles and related access control products for North American and global automotive customers. STRATTEC ships products to customer locations in the United States, Canada, Mexico, Europe, South America, Korea and China, and provides full service aftermarket support. STRATTEC also supplies products for the heavy truck and recreational vehicle markets, as well as precision die castings.

STRATTEC's mission is to provide the highest value mechanical, electro-mechanical and electronic security/access control products for the global motor vehicle industry. We will do so in a manner which ensures our customers'​ total satisfaction with the products and services we supply and provides enhanced economic value to our shareholders.

Industry
Unknown
Company Size
501-1,000 employees
Headquarters
Milwaukee, WI
Year Founded
1995
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