At SixValues, we're on a mission to create experiences that change people's moods for the better We're not just another B2B betting and gaming technology company - we're here to shake things up with innovative, player-focused solutions.
Now, we're looking for an Account Manager to join our team in Georgia. If you're someone who loves building relationships, thrives on offering world-class service, and understands what makes high-value players tick, this role is for you.
As an Account Manager, your job is to keep our high-value players engaged, happy, and loyal That means:
Building relationships – You'll be the go-to contact for VIP players, making sure they feel valued through tailored experiences.
Creating unforgettable experiences – From personalised offers to top-tier service, you'll ensure VIPs always get the best treatment.
Engaging in real conversations – Whether it's via phone, chat, or email, you'll be the trusted connection between players and our brand.
Proactively managing accounts – You'll track player activity, anticipate needs, and offer timely solutions to keep players engaged.
Driving retention – You'll develop VIP loyalty programs and personalised retention strategies that make players want to stay.
Working across teams – You'll collaborate with finance, marketing, and customer service to improve the VIP experience.
Ensuring responsible gaming – You'll uphold compliance and regulatory requirements, making sure our players game safely.
We're looking for someone who:
Has strong communication and interpersonal skills-you know how to build trust and handle VIP queries with ease.
Understands the iGaming industry-ideally, you've worked in gaming before and know what VIP players expect.
Is customer-obsessed-you thrive on delivering an exceptional experience to every player.
Can analyse data and spot trends-you'll use player insights to tailor engagement strategies.
Has great problem-solving skills-when challenges arise, you handle them with diplomacy and speed.
Is organised and proactive-you can manage multiple VIP accounts while staying ahead of their needs.
Working Hours: Shift-based (five days per week, including two night shifts)
Reporting to: VIP Performance Manager
Interview Process: TA interview → Practical video interview including test → Final Interview
Our company has a vision to change people's mood for the better. To do that, we need to be a fast-moving, highly efficient tech services company that engages people, partners, and players-giving them great experiences.
We are in 'scale-up' mode, hiring the best and most highly motivated, fast-working, bureaucracy-hating, "I want to win, but I'm not afraid to fail" team players. We provide B2B support services to multiple technology and gaming partners, believe in the free market, and want to hear from the best of the best.
We have a vision to change people's mood for the better.
We are more than just a B2B betting and gaming technology company — we are creators of experiences. And we use our six values to inform all that we do. Our open roles are at: https://sixvalues.com/#careers
