Job Description

The Account Manager manages relationships with assigned customers, ensuring service quality, responsiveness, and consistent sales support. This role is focused on retaining key accounts within the region and increasing wallet share through a deep understanding of customer needs, proactive engagement, and a solutions-driven approach. By acting as the trusted link between EM and its customers, the Account Manager plays a critical role in delivering value and building sustainable partnerships.

Key Responsibilities:

• Build and maintain strong, long-term relationships with assigned customer accounts.
• Ensure service quality and responsiveness by acting as the primary point of contact for customer needs.
• Drive account retention and growth by increasing wallet share through cross-selling and solution alignment.
• Develop a deep understanding of customer operations and challenges to identify opportunities for EM’s products and services.
• Collaborate with internal teams, including product marketing, supply chain, and engineering, to deliver tailored solutions and support.
• Monitor account performance, prepare reports, and provide insights to management on growth opportunities and risks.
• Negotiate commercial terms in line with EM’s policies and strategic objectives.
• Stay informed on market trends, competitors, and industry developments to maintain a competitive edge.
  

Essential Requirements:

• Demonstrated success in account management, sales, or business development, preferably in automation or similar sectors.
• Strong commercial acumen with experience managing a diverse portfolio of key accounts.
• Excellent interpersonal, communication, and negotiation skills.
• Ability to work independently and collaboratively across teams.
• Proficiency in CRM systems and reporting tools.
• Valid driver’s licence and willingness to travel within the region as required.

Beneficial Requirements:

• Experience in a leadership or mentoring capacity within a sales environment.
• Exposure to industrial or technical products and solutions.
• Strategic planning and advanced problem-solving capabilities.

Work Environment & Compensation:

• Location Regional Office.
• Travel Requirements Approximately 25% travel within the assigned region.
• Working Hours Standard business hours, with flexibility to meet customer needs.
• Compensation Range As per RewardOnline data for Paterson Grade C5 roles.

Organisational Context

At EM, we are driven by the purpose of “Making connections, powering tomorrow.” We power our customers’ worlds by integrating quality products into innovative solutions, supported by people who are passionate about service.

• Vision: Advance the lives of every person in Southern Africa sustainably through electrification and automation.
  
• Mission: Connect with customers by deeply understanding their evolving needs; promote brands and solutions to solve tomorrow’s problems today; and partner across the value chain in a sustainable, easy-to-do-business way.
  

Values:

• Open – We communicate honestly and transparently, listening deeply to differing views.
  
• Loyal – We serve our customers, colleagues, and manufacturers with integrity and dedication.
  
• Brave – We go beyond comfort zones, taking on new challenges with courage and vision.