Job Description

• Client Relationship ManagementCollaborate, build,andmaintainlong-lasting relationships with yourclient, acting asapoint of contact for clients, your Account Director,and your VP

• Client orders:Oversee and d etailall client order requests and PO’s and communicate effectively to Service Delivery.Ensure full understanding of client order before placing internal order with Service Delivery.Act as theinitialpoint of escalation and collaborate with the client and Service Delivery teams on any operational issues to ensure the clients' interests are represented and met.Escalate issues asappropriate toyourdirector

• Project Coordination(Iyuno)Collaborate with internal teams (BusinessDevelopment,SalesEnablement, Pricing andForecasting, Marketing, ContractManagement,ServiceDelivery,Operations) to ensuretimelyand successful delivery ofquotes and ordersto clients.Updateany client systems to ensure correct data capture and progress.Proactivelyidentifypotential problems and mitigate issues with thoughtful involvement.

• Account GrowthWork with your director to develop opportunitiesto grow existing accountsandexpand the size and scale of projectsIyunoare given in alignment with the client’s goals and needs.Use initiative to research upcoming trends, discuss potential areas of expansion, and provide analysis of sales probabilities.

• Client SatisfactionMonitorand assess client satisfactionthrough KPI’s of successful project delivery, addressinganyconcerns promptly to ensurehigh levelsof client retention.

• Internal Account ManagementSupport Assist the business development teamby setting up meetings and agendas, compiling meeting notes, and sharing out executive summaries with action items and ensuring follow-through for noted items.

• Reporting and Analysis Provide regular updates and performance reports to both clients andAccountmanagementteams, detailing progress, potential issues, and solutions.Aid in creating compelling presentation decks withwell sourceddata toshare the story of an account’s performance over time.

• Contract RenewalsContribute tocontract renewals and negotiation processes, ensuringfavourableoutcomes for both the company and the client.Provide financial analysis to aid internal decision-making by organizing relevant price points, past quotes, and historical pricing.

• Pricing managementOversee quote creation and revision. Obtain quote approvals and oversee quote delivery. Manage margins to ensure profitability of orders.Monitor forecast revenue. Manage unpaid,unbilledor missingPO’s

• Forecasting and Budgeting:Manageaccount budgets and updates to regular cadence forecasting, ensuring profitability while meeting client expectations. Investigate and resolve any billing or PO issues.

• Organize Client Events:Foster client relationships by planning and executing events for clients including lunches, dinners, andspecial events