Job Description

Position: Account Manager- Short Term Contract Role

About the business

Wellcom is a global creative production agency. We are a collective of content, production, and technology experts, working across Australasia, Asia, Europe, and the United States. We provide creative solutions across mediums including digital, print, photography, and video. Our client list spans global brands, local businesses, and creative agencies. We champion efficiency while pushing for the best result, working harder and smarter to streamline the advertising process. With an ethos rooted in reliability and flexibility, we help our clients create meaningful connections with their customers.

About the role

We are looking for a highly organised, detail-driven Account Manager to join one of Wellcom’s most dynamic and fast-paced accounts.

Strong client instincts are essential, this position sits at the intersection of systems, high volume, brand focussed production, and delivery excellence. You’ll play a critical role in ensuring work flows seamlessly from brief to delivery, driving efficiency, accuracy, and consistency at scale.

You’ll need to be comfortable working within structured workflows and evolving systems, with a sharp eye for detail and a proactive mindset when it comes to improving processes. You’ll intuitively understand client needs, while also knowing how to navigate production requirements and internal teams to deliver high-volume, high-quality output.

If you thrive in a fast-moving environment, enjoy bringing order to complexity, are able to work calmly under pressure, delineate between creative and studio task briefs and take pride in getting the details right, this role is for you!

This is a short-term contract role until 30 June.

You’ll be responsible for

Reporting to the Group Account Director, responsibilities include:

• Acting as a key day-to-day contact across omnichannel client workstreams, ensuring clear, accurate and prompt communication
• Analysing client briefs — ensuring high quality submissions, and able to identify the difference between high-oversight creative versus lower-touch production projects.
• Managing workflows across multiple projects, ensuring all deliverables are effectively and efficiently managed – on time, on budget, and on brief.
• Driving operational efficiency across jobs - proactively identifying process improvements and reducing friction points
• Maintaining exceptional attention to detail across all outputs, ensuring accuracy across content, pricing, specifications and approvals
• Developing a strong understanding of production requirements across print and digital to ensure work is delivered efficiently and correctly
• Working closely with production, studio and client teams to ensure seamless delivery at scale
• Supporting scoping, quoting and financial tracking across projects

Experience, skills, and expertise

We’re looking for someone who:

• Has 3–5 years’ experience in account service or project management within a creative, production or marketing environment
• Thrives in structured, systems-led environments and is confident managing high-volume workflows
• Has exceptional attention to detail and takes pride in accuracy and quality control
• Demonstrates strong project management capability, with the ability to juggle multiple deliverables at pace
• Has a solid understanding of production processes across print and/or digital content (preferrable)
• Is commercially aware, with experience in quoting, scoping and budget management
• Builds strong, intuitive client relationships and understands how to balance client needs with delivery realities
• The ability to work beyond standard working hours or be available for client
• Is a fast learner, adaptable, and comfortable navigating new tools, systems and ways of working
• Has experience using project management platforms (e.g. Asana, ClickUp or similar)

If you were here in the last month you may have:

• Joined us for FriYay Burger Station in our Courtyard. A sprinkle for a dear colleague, or amazing weekly team presentations inspiring and showcasing work.
• Attended a creative brainstorm to shape a national brand campaign and partnered with designers, producers, and copywriters to deliver multi-channel content for a major retail client
• Collaborated with your team during a lively office lunch in our sun-filled space.
• Discovered new favourite spots for coffee and lunch in Darlinghurst with your colleagues.

What we do at Wellcom to support the wellbeing of our people:

• Professional development opportunities to support career growth including lunch and learns, workshops, and hands-on development.
• Employee Assistance Program for general wellbeing check-ins, or working through challenging circumstances.
• Access to our online wellness platform and app designed to support physical, mental, and financial wellbeing needs.
• Recognition and awards programs to celebrate our people and acknowledge their achievements and success.
• Our new office in Darlinghurst was designed with our wellbeing in mind, with lots of natural light, internal gardens, and spaces for collaboration.

Ready to apply?

To submit your interest in this role, click on the Apply button and complete all of the application questions.

If you have previous agency experience and are currently on a Working Holiday Visa, we would love to hear from you!

We warmly welcome applications from First Nations People. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sexual orientation or expression, national origin & disability. We are committed to providing accommodations for individuals with disabilities to ensure their full participation in the application, recruitment process, and the workplace. If you need assistance or accommodations of any kind, please indicate this in your application. We would love to hear from you!