Job Description

We take care of our employees, and they take care of our customers!

Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission

We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

Major Duties and Responsibilities:

• Strengthen relationships with existing house accounts.
• Penetrate organizational structure for house accounts and develop relationships at all levels beyond main point of contact.
• Understand customers' business and strategy and our role with the customer.
• Ensure customer satisfaction and follow up.
• Communicate service issues to Department Managers/Supervisors.
• Action items lists maintained and updated weekly for follow up items.
• Identify opportunities and grow business from existing house accounts.
• Assist with collections when needed.
• Manage client profiles - separated out by location.
• Build territory maps showing number of accounts located in each city – update monthly
• Teamsell input & management for significant calls.
• Fluent in EI systems and demos in order to provide technical updated to LAM accounts
• Involve sales and operations at appropriate times.
• Share weekly schedule with all Departments to help coordinate and participate in joint account visits.
• Turn major business opportunities and proposals over to Sales and operational issues to Ops.
• Management of Business Reviews – goal is to have a minimum of one per account per year
• Continually seek improvement in procedures and services to create more efficient and cost effective operations.
• Assume lead responsibility for the efficient delivery of all local (branch) services.
• Assist, and if needed, spearhead problem resolution for issues outside of local branch.
• Insure that a functioning and agreed upon invoicing - payment process is in place.
• Meet with the local customer to maintain customer information and satisfaction.

Qualifications

Requirements- Skills, Education, Experience:

• Minimum two years industry experience.
• Ability to create/write customer requirements clearly for use by other Expeditor employees.
• Knowledge of required Expeditors operating systems as well PC skills including word processing.
• Demonstrated customer service skills and proven interpersonal skills.
• Fluent English is a must
• Fluent Polish is a must

Additional Information

Expeditors offers excellent benefits:

• Private Medical Insurance
• Life Insurance
• MyBenefit (benefit platform)
• Employee Stock Purchase Plan
• Training and Personnel Development Program
• Growth opportunities within the company
• Employee Referral Program Bonus
• Expeditors Library
• Charity actions