Job Description

Job Title Account Manager
Location Lancing and Hastings
Salary £33,000-£35,000 per annum
Job Type Full-time, permanent
Working Hours 09.00-17.30 Monday to Friday

The Company:

Recorra is a leading circular economy company, providing services for recycling, data destruction and office supplies in London and the South East. We are born environmentalists, formed by Friends of the Earth in 1988 and now operating as an independent commercial organisation.

We are an ethical and fast-growing company with a team of exceptional people and are looking for someone to join us during an exciting period of change and growth. The role provides the opportunity for you to use your skills to make a difference within a friendly, dynamic and forward-thinking company. The culture is energetic, and there will be many opportunities for you to make a substantial contribution to the business.

The Role:

Are you a natural problem solver with a passion for customer success and sustainability? Do you thrive in building lasting relationships and driving meaningful business growth? If you’re eager to work in an impactful role that helps clients meet their environmental goals, we want to hear from you!

As an Account Manager at Recorra, you will play a key role in ensuring the success of our clients’ sustainability initiatives while driving business growth. You will manage and develop a portfolio of client accounts, focusing on their environmental goals, operational needs, and overall satisfaction. Your ability to nurture relationships and identify opportunities for growth will be essential to your success. You’ll work closely with our sustainability team to deliver tailored solutions that maximise recycling rates and reduce environmental impact.

Responsibilities:

• Build and maintain strong, long-term relationships with Recorra’s diverse client base

• Attend monthly and quarterly review meetings with your accounts to review operational services, environmental targets and commercials

• Handle service issues that occur on a day to day basis and work with Recorra’s operations team to resolve them

• Collaborate with our sustainability team to deliver targeted initiatives such as workshops, infrastructure analysis, and engagement events to help clients meet their environmental goals

• Drive revenue growth by identifying and implementing new service opportunities whether it’s new services, additional sites, or cross-selling

• Resolve invoice queries in collaboration with our finance team to ensure smooth operations

• Ensure clients understand and can make the most of their recycling reports, driving informed decision-making

• Conduct operational reviews and identify areas to enhance efficiency and performance

• Act as a point of escalation for any service-related concerns, ensuring swift resolution and customer satisfaction

About you:

• A minimum of 2 years of experience in account management, with a proven track record of customer satisfaction and business development

• A genuine passion for the environment and sustainability, and a desire to contribute to meaningful change

• Strong relationship-building skills with the ability to engage with decision-makers and influencers at all levels

• Excellent problem-solving abilities, especially when dealing with complex commercial situations

• A customer-centric mindset with great listening, questioning, and communication skills

• Confidence in presenting ideas and leading discussions with clients

• Top-notch organisation and time management skills, ensuring all tasks are completed efficiently and on time

• Driving licence and own car required

Benefits:

• Flexible working hours

• 22 days' annual leave (additional days for length of service) plus bank holidays

• Employee pension scheme

• Travel season ticket loan

• Cycle to work scheme

• Employee Assistance Programme

• Health Cash Plan

• Charity volunteering opportunities and social activities

• Dog friendly office

Please Note:

Candidates must have the legal right to live and work in the UK to be considered for this role.

Please click the APPLY button to submit your CV and cover letter for this role.