Job Description

About Broadvoice | GoContact

At Broadvoice | GoContact, we believe that exceptional customer experience is the cornerstone of business success. Our AI-powered contact center and communications solutions are designed to help mid-market businesses simplify service, enhance satisfaction, and swiftly resolve issues.

Our holistic approach to CX sets us apart in the market. We don’t just provide software. We offer a proven CX framework backed by hands-on support. And our platform was built to be easy to deploy, intuitive to use, and scalable without chaos.

Every role in our company contributes to our mission of providing and creating exceptional experiences. Whether you’re in product, sales, support, marketing, or operations, your work directly impacts our customers and, by extension, their customers. Collaboration, innovation, and a shared commitment to excellence define our culture.

We are seeking an experienced Account Manager – Existing Business to strategically manage and grow our installed base of clients and partners in Spain. The ideal candidate will ensure predictable growth, structured account expansion, and sustainable renewals, working closely with the Customer Success Management (CSM) team. As the commercial owner of the account, this role requires a strong strategic mindset, exceptional relationship-building skills, and discipline in executing the full commercial cycle.

KEY RESPONSIBILITIES

• Define and execute the commercial strategy for assigned accounts.
• Drive growth within the installed base (upsell, cross-sell, upgrades).
• Lead contract renewals and protect recurring revenue.
• Build strong relationships with decision-makers and influencers.
• Manage the full opportunity lifecycle: identification → proposal → negotiation → closure.
• Collaborate with CSMs, Sales Engineering, Marketing, and other teams for account alignment.
• Maintain pipeline, forecasts, and CRM records with discipline and transparency.
• Represent Broadvoice at client meetings, events, and industry initiatives.

QUALIFICATIONS

• 5+ years of experience in Account Management or Sales, preferably in SaaS, telecommunications, or contact center environments.
• Proven track record in managing strategic accounts and driving expansion, upsell, cross-sell, and renewals
• Strong negotiation and executive communication skills.
• Ability to develop and execute strategic account plans
• Hands-on experience with CRM platforms (Salesforce, HubSpot, or similar) and strict pipeline management discipline.
• Fluency in Spanish and English
• Availability for occasional travel to client meetings, industry events, and trade shows.
• Strong business acumen, market vision, and ability to collaborate across teams.

WHY BROADVOICE

🚀 Grow Your Career

Whether you’re interested in advancing technical skills, developing leadership acumen, or exploring new areas, we support your career journey with clear growth paths, access to learning resources, and mentorship.

🏡Enjoy Flexibility

We know life happens outside of work. Our remote-first approach and focus on work-life harmony let you thrive in all areas of your life.

🤝 Community & Culture

Be part of a team that values diversity, inclusion, and a sense of belonging—where your contributions make a real difference.

🌟 Make an Impact

With us, your ideas are heard, and your work is meaningful. As a member of our team, you’ll play a central role in building a more reliable and process-oriented infrastructure for Broadvoice’s future.

Are you ready to join a passionate and talented team to build the future of Broadvoice?

If you’re a strategic thinker, a collaborative, and have a talent for driving impactful results, we’d love to meet you! Apply now to become part of a forward-thinking company that’s growing and empowering its people across all roles and departments.