Job Description

Cadent ignites seamless connections between brands, publishers & consumers. Our predictive AI orchestrates outcomes on any platform customers are on, across any media they consume & at any stage of the journey. To learn more, please visit Cadent.com.

Cadent's Self-Service line of business is seeking a qualified Account Manager to join its team! The position will be key in Cadent's efforts to grow its self-service offering. The AM will manage the client relationship from early-stage evaluation of the platform through the signing of a longer-term services agreement and later work to grow the client’s media buying through our proprietary demand-side-platform. As AM, you will consult clients on Cadent capabilities and best practices to ensure campaign success and client satisfaction. In this role, you will also collaborate with Sales to maximize share-of-wallet and make proactive upsell recommendations. As the main liaison between the client and the business, you will also work to coordinate internal stakeholders across the Finance, Operations, Partnerships, Product, and Sales teams to service clients.

Responsibilities

• Establish and manage relationships with new and existing self-service clients, focusing on both the high-level partnership as well as campaign-specific support
• Carry out regular tasks to support the relationship, including billing, coordinating client interactions, and other operational needs
• Advise clients on high-level platform capabilities and campaign setup best practices, including structure, targeting, and pixel placement to support successful execution and user satisfaction
• Act as the main point of contact for assigned accounts and ensure client deliverables are provided in a timely manner
• Contribute to business reviews and collaborate with sales to establish ways of improving the working relationship with clients and grow Cadent's share-of-wallet
• Actively upsell when performance and/or offerings align with customer’s business needs
• Execute client requests coordinating amongst the appropriate stakeholders across Operations, Partnerships, Engineering, Marketing, and Finance
• Keep abreast of digital media developments and industry technologies and capabilities
• Work with Associate Account Managers to give them exposure to day-to-day tasks

Qualifications

• Bachelor’s degree – relevant degrees in marketing or communications a plus
• 1-2 years in digital programmatic; digital media planning or buying, digital adtech account management or client services
• Results and goal oriented
• Independent, confident, and enthusiastic
• Possess great initiative and proactively identifies new opportunities
• Customer service oriented
• Bonus if you have experience in a demand-side platform (DSP), Salesforce and JIRA

Eligibility:

• Must be legally authorized to work in the United States without employer sponsorship now or in the future.

So, if the leading edge of media technology is the place you want to be, please contact us today and let’s start the conversation!

Health & Wellbeing

• Inclusive health, dental, and vision plans built to support diverse lifestyles
• Enhanced support for reproductive health, family planning, and new parents
• Employer contribution to HSA
• Voluntary Benefits: Pet Insurance, LegalEase Legal Assistance, Critical Illness, Hospital Indemnity, and Accident coverages
• Generous and inclusive paid parental leave
• Mental health support and Employee Assistance Program (EAP)
• Free access to the Calm App
• Monthly Wellness reimbursement
• Special discounts through LifeMart and Plum Benefits
• Flexible Time Off (FTO) policy and company breaks
• 11 observed Federal holidays
• Summer Fridays between Memorial Day and Labor Day

Inclusion & Belonging

• Employee Resource Groups that foster connection and community
• DEI programming and initiatives
• Company-sponsored events to bring employees together
• Offices across the U.S., including Manhattan, Philadelphia, and San Jose

Financial & Security

• 401(k) participation with discretionary employer match
• Life, Short-term, and Long-term Disability coverage
• Cell phone and WiFi stipend
• Pre-tax commuter benefits
• Access to certified financial coaches and planning tools

Values

• Passionate. We are inspired partners.
• Purposeful. We create with intention.
• Curious. We discover what’s possible.

The salary range for this role takes into account a wide range of factors considered in making compensation decisions including, but not limited to, skill sets, experience and training, licensure and certifications as well as other business and organizational needs.

Cadent is an Equal Opportunity Employer and is committed to supporting all it’s employees when it comes to Inclusion & Diversity. Cadent’s policy is to provide equal opportunity for applicants & employees without regard to race, color, religion, creed, gender, gender identity or expression, sexual identity or orientation, age, national origin or ancestry, citizenship, disability or medical condition (including pregnancy, childbirth, or related medical condition), sexual and reproductive health decisions, genetic information, marital status (including domestic partnerships and civil unions), pregnancy, culture ancestry, familial or caregiver status, military status, veteran status, socioeconomic status, unemployment status, status as a victim of domestic violence or any other basis prohibited by law. and will not discriminate against the basis of disability. This commitment is honored when it comes to decisions on hiring, recruiting, training, promotions, compensations, benefits, transfers and terminations.

Cadent is seeking to actively engage with our employees from a wide variety of cultures and to connect with our clients differently. Our workforce has generational diversity that supports greater innovation when we maximize representation of all diversity. Our active employee resource groups promote engagement across all groups of individuals that are represented within the company and externally.

Pay Range

USD $70,000.00 - USD $80,000.00 /Yr.