Job Description

General information

Reference

003869

Vacancy location

Location

United Kingdom, London, London

Work Place

Hybrid

Region

UK

Vacancy details

Job Profile

Lockton - Experienced Professional

Title

Account Manager - Cyber

Description

An opportunity has arisen for an experienced technician to join our successful and growing Cyber team within Lockton Specialty Products.

Lockton is the world’s largest independent insurance brokerage, with a unique culture of entrepreneurship, true client excellence and empowered people. This role offers an excellent opportunity to accelerate your career in a dynamic environment that values innovation, collaboration, and professional development.

The Account Manager provides day-to-day account servicing and technical support to placing brokers and team associates across Cyber, and plays a key part in ensuring smooth policy administration, timely invoicing, and exceptional client service.

Key Responsibilities

• Deliver technical and administrative support to brokers and account managers, including preparing slips, endorsements, and related documentation.
• Maintain accurate and up-to-date records within internal systems for reporting and workflow purposes.
• Liaise with the TSG and IBA teams to track invoicing, support premium collection, and ensure timely payments to insurers.
• Review policy documentation for accuracy and issue to clients as required.
• Support the management of specific accounts under the guidance of senior Account Managers.
• Attend client meetings where appropriate to support account servicing and relationship building.
• Collaborate closely with the broking team, wordings team, and other internal stakeholders.
• Issue evidence of cover and other client communications in a timely and professional manner.
• Monitor premium payment warranties (PPWs) and request extensions when necessary.
• Deliver high-quality client service in line with agreed service levels and key performance indicators (KPIs).

Candidate Profile

• Previous experience in a technical insurance role, and ideally gained within a brokerage
• Strong attention to detail and ability to work both independently and collaboratively within a team.
• Effective communication skills.
• Sound technical understanding of insurance documentation, including slips, wordings, and contracts.

Custom section 3

Scheduled

Full Time Permanent