Job Description

A creative and persuasive Account Manager – Retail with
experience of retail channel(s) with a make it happen’ attitude,
entrepreneurial mindset, objective driven outlook and strong business ethics
are crucial. Liaise with cross functional business and technical teams to
achieve customer’s desired outcomes and draw on previous retail / FMCG
experience is key to the success of this role.

Here’s what you’ll bring to the
table:

For this role we are looking for an
Account Manager – Retail with extensive experience (approx. 5+ years)
experience.

• Marketing
  and retail experience.
• Impeccable
  communication and interpersonal skills together with the ability to
  present and influence at all levels.
• Entrepreneurial
  mindset.
• Highly
  motivated and objective driven.
• Strong
  business acumen and ethics.
• Comfortable
  with a lean operating culture.
• Demonstrable
  ability to manage multiple projects and accounts with differing
  timelines.
• Creating and owning
  relationships across marketing and operations to solve customer business
  issues.
• Understanding
  customer’s business objectives and management of high-level relationships.
• Optimising existing
  business by driving retail execution, initiating marketing activities and
  communication.

Here’s what you’ll be doing - key
tasks and responsibilities: 

• Account management responsibilities
  include developing and managing strong relationships, connecting with key
  business executives and stakeholders,
• Collaborate
  cross-functionally to identify, develop, and manage to execution both
  follow on and new business opportunities across the portfolios.
• Grow client accounts
  and be their ambassador internally to ensure success is delivered on every
  project.
• Liaise with and manage
  key client relationships while building a wider network of contacts.
• Plan, schedule and
  oversee key client communication points.
• Manage and naturally
  become the day to day communications hub for high value and importance
  client communications.
• Understand and shape
  an approach to better develop, diversify, and grow client accounts.
• Reliably able to
  deliver information in all situations to customer and internal colleagues.

You’ll also be required to advance
the following 

• Excellent stakeholder
  management skills and the ability to interact with and influence customers
  internally and externally.
• Able to communicate
  with ease with all customers and able to listen, simplify complex matters
  and at times.
• Ability to work to
  strict deadlines whilst multi-tasking across multiple customer
  requirements.
• Demonstrate excellent
  analytical, planning, problem solving, presentation and organisational
  skills.
• Excellent written and
  verbal communication skills, ability to convey technical concepts to both
  technical and non-technical audiences
• Strong interpersonal
  skills: confident communications, active listening, objections prevention
  and handling, conflicts management and prevention.

Additional
skills:

• Ability to balance priorities and work to tight deadlines.
• Ability to learn and understand products quickly.
• Methodical, highly organised, and accurate approach to work and
  attention to detail.
• Ability to understand sector specific retail trends and knowledge or
  interest of retail facing technology would be highly beneficial in
  creating future solutions and opportunities with clients.
• Ability to build strong rapport, establish trust and credibility
  through a consultative approach with diverse stakeholders from Executive
  level down.
• Ability to maintain high levels of productivity, manage multiple
  competing priorities, and work effectively under the pressure of time
  constraints in a fast-paced, complex, collaborative, and team-oriented
  environment.
• High proficiency in written & verbal communication skills.
• Experience with desk based and / or customer-facing activities and
  influencing key decision makers.