Job Description

Account Manager

I. Position Summary

The Account Manager is responsible for managing client relationships and serving as the primary point of contact between Futron and its customers. This role plays a critical part in shaping how Futron is perceived by clients and identifying opportunities for business growth.

The Account Manager acts as the “eyes and ears” of the organization, driving:

• Expansion of existing contracts
• New project opportunities within current business lines
• Growth into new markets and service areas

II. Authority

• Authority to sign contracts and modifications as delegated in the proposal
• Approve non-project-related expenditures up to $500
• Approve project-related expenditures up to $100,000

III. Key Responsibilities

Account Management & Client Relations

• Develop and maintain strong relationships with assigned accounts and key decision-makers
• Serve as the primary liaison between clients and internal teams
• Represent Futron professionally to enhance client satisfaction and retention

Business Development & Sales

• Identify and pursue new business opportunities within existing and new accounts
• Respond to bid boards and support proposal development efforts
• Meet and exceed assigned revenue and profit targets
• Promote Futron’s capabilities and value proposition to clients and partners
• Conduct sales calls, presentations, and capability briefings

Strategic Growth & Market Engagement

• Expand business within existing contracts and identify new market opportunities
• Build and maintain vendor and partner relationships
• Attend trade shows and industry events as required
• Collaborate with internal teams to deliver full lifecycle solutions to clients

Reporting & Performance Management

• Submit sales forecasts and Quarterly Business Reviews (QBRs)
• Host internal account reviews and strategy sessions
• Participate in sales meetings and company initiatives

Operational & Team Collaboration

• Work cross-functionally with Futron teams to ensure successful project delivery
• Engage internal and external resources to support client needs
• Follow vendor and partner engagement directives
• Adhere to sales leadership mentorship and training programs
• Support implementation and maintenance of Quality Management Systems (QMS)

IV. Required Qualifications

Education & Experience

• Minimum 1+ year of experience in inside sales or a related sales role

Knowledge & Skills

• Strong understanding of:
  • Sales strategies and techniques
  • Marketing principles and product demonstrations
  • Customer relationship management
• Ability to identify opportunities and drive business growth

Core Competencies

• Excellent written and verbal communication skills
• Strong organizational and time management abilities
• Effective problem-solving and decision-making skills
• Ability to build and maintain professional relationships
• Strong listening skills, adaptability, and persistence
• Ability to remain composed and effective in high-pressure situations

Additional Requirements

• Understanding of ISO 9001:2015 standards
• Ability to travel to client sites, including overnight travel
• Valid driver’s license and ability to travel independently

V. Software Proficiency

• Microsoft Office Suite (Word, Excel, PowerPoint, Project, Publisher, Outlook)
• Adobe Acrobat / Adobe Reader
• CRM software
• AutoCAD (preferred)

VI. Equipment Utilization

Ability to operate standard office and field equipment, including:

• Personal computer and tablets
• Telephone and mobile devices
• Scanner, copier, and fax machine
• Calculator
• Automobile for client travel

VII. Working Conditions

• Primary work environment: office setting, with time spent at client sites and project locations
• Ability to work in fast-paced, high-pressure environments while maintaining professionalism
• Requires persistence, adaptability, and emotional control in challenging situations
• Travel required, including overnight stays

VIII. Compensation & Benefits

Compensation

• Salary: $120,000 annually
• Performance-based growth and advancement opportunities

Travel

• Up to 25% travel required (including client site visits and industry events)

Benefits

• Comprehensive medical coverage (HSA and non-HSA plan options)
• Dental and vision insurance
• Company-paid life insurance
• Short-term disability coverage
• Paid time off (PTO) and company holidays
• 401(k) retirement plan with potential employer contribution
• Professional development and training opportunities