Job Description

Are you ready to embark on a rewarding career journey with Smart Age Solutions?

We're a dynamic Digital Marketing agency with New York headquarters and a vibrant Rio de Janeiro branch. We're looking for passionate individuals who want to shape their careers in an American company with a Brazilian heart!

About Us:

At Smart Age Solutions, excellence is our standard. We provide a comprehensive range of results-oriented services, pushing the boundaries of quality. Our solutions are finely tuned and fully customizable, spanning Search, Social, SEO, Retargeting, Email Marketing, Localized Strategy, and eCommerce.

Our team of industry veterans empowers businesses to thrive in an ever-evolving digital landscape. We employ cutting-edge practices and platforms to deliver tangible results today while future-proofing strategies for tomorrow.

Join our diverse and supportive environment at Smart Age, where growth is nurtured and success is a shared endeavor.

The Opportunity: Account Manager

As an Account Manager at Smart Age Solutions, you'll be a vital part of our superstar team. Your role will focus on strengthening client partnerships and driving growth.

Responsibilities:

• Foster and enhance relationships between clients and the company.
• Take ownership of client relationships, overseeing onboarding, user adoption, retention, and satisfaction.
• Identify growth opportunities (cross-sell & up-sell) based on client needs.
• Ensure ongoing customer success and serve as a trusted advisor, maximizing the value of our products and services.
• Collaborate with clients to set and achieve critical goals, delivering exceptional value.
• Contribute to a top-tier Customer Success unit within a collaborative team environment.

Qualifications:

• Minimum of 2 years of Account Management or sales experience.
• Proficiency in English is a must.
• Proven track record in account management, customer success, or related roles, showcasing enhanced customer satisfaction, adoption, and retention.
• Exceptional organizational skills, attention to detail, and the ability to work independently.
• Service-oriented mindset with a talent for balancing commercial outcomes and customer needs.
• Innate problem-solving skills and a positive outlook.
• Possession of a Higher Education Degree.
• Strong time-management capabilities.
• Excellent communication and relationship-building skills.
• Proficiency in negotiation, contract management, and execution.

What Awaits You:

• Join a thriving international company with boundless growth potential.
• Embrace personal and professional development opportunities.
• Contribute to an inspiring and collaborative work environment.

At Smart Age Solutions, we value diversity and warmly welcome applications from all individuals, irrespective of gender, age, origin, religion, or sexuality.

We look forward to connecting with you and learning about your unique talents and experiences. Your journey with us starts here!