Job Description

Position: Account Manager

About the Company

As an AI-powered sourcing platform, they help retailers source smarter and sell better. Their mission is to digitize global B2B sourcing and international trade, making it easier for businesses to source from overseas.

They understand the complexities that businesses face when it comes to sourcing, which is why they have created a low-cost and hassle-free channel for companies to source from abroad. Join them in their mission to empower global companies and transform global trade.

About the Role

As an Account Manager, you will play a key role in driving customer success and maximizing the company's value through seamless account management and strategic growth initiatives.

You will oversee the entire customer journey from quotations to bulk orders while delivering tailored product recommendations and personalized consultations. Leveraging data-driven insights and market trends, you will proactively identify upselling and cross-selling opportunities, onboard relevant suppliers, and expand our presence within customer operations.

Through cross-functional collaboration and category knowledge sharing, you will enhance sourcing efficiency, refine product offerings, and optimize platform capabilities to elevate the customer experience and drive business growth.

Responsibilities

Thorough Customer Insight and Product Recommendations

• Manage the full customer journey, covering quotation, merchandising, account management, clarifications handling, sampling, bulk orders, cross-selling, and upselling to ensure seamless service delivery

• Gain a deep understanding of customers' business models, market positioning, and target audience to tailor solutions effectively.

• Leverage our tech platform and product database to tailor product recommendations and quotations that align with each customer's strategic goals and market trends.

• Provide personalized consultations on product selection, pricing, and merchandising strategies to maximize customer satisfaction and profitability.

Proactive Account Development, Supplier Onboarding, and Strategic Upselling

• Regularly engage with customers through strategic check-ins, customer visits, and business updates to maintain a pulse on their evolving needs and identify new opportunities.

• Proactively identify and suggest complementary products and emerging market trends that align with customers' portfolios, creating upselling and cross-selling pathways.

• Onboard relevant suppliers to meet quotation requirements and diversify the product portfolio.

• Develop customized sourcing strategies to introduce new categories or product lines, thereby expanding our footprint within the customer’s operations.

Lead Cultivation and Strategic Relationship Building

• Actively engage with new leads acquired through founder referrals, product-led channels, events, and partnerships to build trust and rapport.

• Develop a strategic approach to onboarding new leads, focusing on their unique needs and ensuring a smooth transition into our ecosystem.

• Collaborate with internal teams to ensure new leads receive comprehensive support and progress to facilitate quick conversion and long-term retention.

Data-Driven Growth, Performance Optimization, and Category Knowledge Development

• Utilize data analytics to track customer behavior, order patterns, and sourcing requests, identifying opportunities for improving conversion rates and order values.

• Implement feedback mechanisms to capture customer insights, using this data to refine product offerings and sourcing strategies for enhanced customer satisfaction.

• Stay updated on the latest trends and designs, integrating these insights into customer pitching to enhance conversion rates and create compelling sourcing propositions.

• Work closely with the tech and product teams to identify platform enhancements that could streamline the sourcing process and improve the overall customer experience.

Cross-Functional Collaboration and Knowledge Sharing

• Act as a liaison between the Growth team and other departments (e.g., Product, Tech) to ensure customer feedback and market insights are integrated into product development and operational processes.

• Enhance Sourcing Efficiency: Develop and share category knowledge and best practices within the team to foster a learning environment, helping to systemize and standardize sourcing processes on S-cube for efficient account servicing.

• Participate in cross-functional projects aimed at expanding our market presence, such as developing new sourcing categories or refining the self-serve UX for inbound leads.

Qualifications

• 3-5+ years of working experience in an Account Manager role

• Prior experience in retail, consumer goods, or e-commerce is highly preferred

• Strong interpersonal skills and ability to manage relationships effectively

• Self-motivated, adaptable, and eager to learn new skills in a fast-paced environment

• Strong sense of ownership, responsibility, and proactive attitude are crucial for success in this role

• Ability to thrive in a fast-paced startup environment, embracing creativity, problem-solving, and adaptability

Language Proficiency

• Must-have: Native Thai & Fluent English

• Nice-to-have: Mandarin Chinese

Benefits

• Innovative Environment: Work on challenging projects that push the boundaries of technology

• Growth Opportunities: Continuous learning and development in a supportive team

• Flexible Work Arrangements: Enjoy the flexibility of remote or on-site work

Working Conditions

• 100% remote occasional travel (1-2 times per quarter)

• Working hours 8 AM - 5 PM Thailand time (includes early morning meetings)