Job Description

Job
summary

As an Account Manager, you will be responsible
for the management of a client account and primary project owner on the
account. This could range from a
single large account to multiple medium sized accounts.

An account comprises of multiple projects, this
account is also a Key Client (KC) of Superunionn Africa. Depending on the account, you will be
reporting directly into the Client Service Director and/or Business Unit
Director.

Key responsibilities &
accountabilities

■Secondary owner of the client relationship at the account level –
Marketing Manager (MM) and Brand Manager level

■Effectively handle most aspects of client communications at a MM and BM
level

■Building, strengthening and growing the relationship between the agency
and client (middle management)

■Managing the project team (account support, strategy and creative) and
workflow

■Meeting overall profit margins, targets and farming targets assigned to
the account

■Oversight, reporting and quality control of each project for this
account

■Develop and implement approach and process (in support of the overall
company process)

■Identify, interview and recruit candidates for the group account

■Support direct line manager in recruitment activities (identify and
initial interviews only)

■Implement internal processes to improve efficiency on each project

■Weekly forecast on finances, people and farming potential within each
active project

■Actively implement agency standards, directives and process in day to
day activities

■Drive the development of case studies and PR material for each big
project, driving agency equity and credentials for the agency within each
project

■Learning and applying theories/ methodology within your day to day
activities

■Reading, following and research of relevant content to grow your own
knowledge on each project

■Supports the Client Service Director and/ or Business Unit Director in
developing and implementing process and systems

â–
Ability to scope
and negotiate fees on the account with the support of the Client Service
Director and/ or Business Unit Director

â–
Development of KC
plans and quarterly forecast support

Role specific professional
and technical skills

■Strong project management skills

■Very good writing and delivery skills relating to internal and external
communication

■Solid presentation skills at a MM and BM level

■Ability to manage a large client with multiple projects

■Excellent time management and organizational skills

■Excellent interpersonal skills

■Solid negotiation skills

■Good business writing capability

■Excellent understanding of strategic and creative brand content

■Solid understanding of global and local business operations and
reporting pertaining to the agency

■Good understanding of local reporting, directives and approaches within
our business

■Excellent understanding and experience in design, strategy and
production process

■Fully conversant with Microsoft (PowerPoint, Word, Excel) and Traffic
Live

Job Behaviours

These are
the behaviours expected for this role:

■Leading
from the front: Champion
positive change by creating a sense of direction and purpose at a project
level. Encouraging a sense of mutual
responsibility and encouraging high performance and delivery.

■Team
player: Passion for meeting objectives together.

■Accuracy: Attention to detail and a passion for reporting.

■Showing
interest: Express interest in your project team’s
ensuring that you understand personal diversity, strengths and weaknesses.

■Being
agile: Being able to adapt your approach to projects to
ensure we deliver within client expectations.

■Continually
learning: Keep learning and
developing new skills and trends by participate in professional seminars,
reading relevant research and insights, doing own desktop research.

■Effective
communication: Persuade and influence others using logic and
reason. Negotiation your way to find and
express solutions for broad and complex issues.

■Client
centric views: Ensuring that all decisions and executions
are based around building a lasting partnership with the client and taking
personal responsibility for improving and correcting customer service problems
and eliminate underlying problems. Take
extraordinary steps to retain and grow these relationships.

■Collaborating: Develop a relationship with key stakeholders
(Client Service Director and Exco) to achieve common goals for the agency
(policy, process, methodology, targets).

Being resilient: Prevail in all circumstances and being able to make important decisions

and the confidence to see these through.