Hanna Interpreting Services LLC

Account Manager

Hanna Interpreting Services LLC  •  $80k - $90k/yr  •  Los Angeles, CA (Remote)  •  11 days ago
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Job Description

Hanna Interpreting Services is seeking a results driven Account Manager who functions as a high impact revenue generator. This is not a passive relationship management role; it is a position for a strategic closer who builds trust through measurable results. You will aggressively grow and protect a portfolio of high-value partnerships by converting untapped opportunities into Annual Recurring Revenue (ARR) and securing critical contract renewals. Your success is defined by your ability to maximize lifetime value, relentlessly pursue portfolio expansion, and establish Hanna as the primary language solution provider for every client in your territory.

Responsibilities:

  • Aggressive Revenue Growth & Upselling: Exceed quarterly and annual sales targets by hunting for "white space" opportunities. You are expected to aggressively cross-sell Hanna’s full suite of solutions to maximize total wallet share.
  • Data-Driven Account Strategy: Conduct high-stakes Quarterly Business Reviews (QBRs) that prove ROI and build business cases for expanded adoption. Proactively identify at-risk accounts and execute recovery plans to eliminate churn before it starts.
  • Full-Cycle Retention & Negotiation: Own the full contract renewal lifecycle. Lead high-stakes pricing discussions and negotiate multi-year agreements that protect and enhance profit margins.
  • Executive Presence & Access: Navigate complex organizational structures to build rapport with C-suite executives, earning a consultative "seat at the table" through high-level business acumen.
  • Operational Discipline: Maintain a meticulous sales pipeline within HubSpot. We expect a militant approach to data; accurate forecasting and detailed activity logs are fundamental to how you run your business.
  • Market Intelligence & Defense: Monitor competitor positioning and industry trends to defend Hanna’s market share. Act as a consultative expert, leveraging market insights to provide solutions that competitors cannot match.

Requirements

  • Proven Sales Dominance:5-7 years of experience in a quota-carrying sales or account management role with a documented track record of exceeding revenue targets.
  • High-Level Business Acumen: Deep fluency in financial metrics, including ARR, gross margins, and ROI analysis. You must be able to hold your own with a CFO or VP of Operations.
  • Executive-Level Communication: Polished verbal, written, and presentation skills. You are a persuasive negotiator capable of managing high-stakes executive interactions.
  • CRM Mastery: Advanced proficiency in HubSpot or equivalent CRM. If your pipeline hygiene is not consistently disciplined and up-to-date, this is not the role for you.

Strategic Industry Background: Bachelor’s degree in Business, Marketing, or a related field required. Experience in language services, healthcare, or government sales is a strong differentiator.

Benefits

  • Medical, Dental, and Vision Insurance
  • 401(k) with company match
  • Generous PTO and paid holidays
  • Professional development opportunities
  • Employee assistance program
  • Company-sponsored events and activities
  • Pay Range: $80k -$90k /yr
Hanna Interpreting Services LLC

About Hanna Interpreting Services LLC

Hanna Interpreting is an award-winning, woman and minority-owned small business providing interpretation, translation, and transcription services nationwide. Headquartered in Southern California, we are committed to bridging the communication gap between our clients and their customers with limited English proficiency.

At Hanna, we believe language access is a human right and that language services are essential. We deliver more than words by providing an inclusive and equitable experience for your multicultural and multilingual community. Hanna helps thousands of institutional clients in the private and public sectors provide services to English language learners and those with limited English proficiency.

Hanna can support all industries, including healthcare, social services, education, legal, government agencies, nonprofit organizations, community outreach programs, and more. By offering consecutive and simultaneous interpretation, we can service private appointments, meetings, public gatherings, special events, and any situation requiring language services. With a linguist network of 10,000 active interpreters and translators, we can match you with a professional in over 250 languages and dialects.

Hanna has the experience and the relationships to make language access easier with our streamlined process and high-quality services. We’re known in the industry for always getting the job done. As an employer, we provide a fun and collaborative atmosphere that fosters connection and continuous growth. Our small yet mighty team of 100 full-time employees will find a way to ensure that you have the high-quality services you need whenever you need them.

Industry
Marketing & Advertising
Company Size
501-1,000 employees
Headquarters
Spring Valley, CA
Year Founded
2010
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