Job Description

Position Title: Account Manager

Work Set Up: Onsite

Schedule: 5:30 AM - 2:30 PM PH Time

Job Location: Clark Outsourcing - Building 35 Philexcel Business Park, Clark Pampanga

Quick Rundown:

We are seeking a dedicated and dynamic Account Manager for our Customer Service team. This role is crucial in nurturing and maintaining strong relationships with our distributor partners. The ideal candidate will have a passion for customer service, a deep understanding of our product range, and the ability to effectively communicate and coordinate with our distributor partners to ensure their needs are met.

What You’ll Do:

• Build and maintain robust relationships with our distributors, ensuring high levels of satisfaction and loyalty

• Proactively engage with our distributors to understand their needs and offer tailored solutions that align with their business objectives

• Identify and act on cues for account growth by providing value-adding solutions that align with the distributor’s business model

• Develop strategies to enhance the overall distributors’ experience and maximize the potential of each account

• Gain a comprehensive understanding of our diverse range of products and services, and be able to translate this knowledge by providing detailed product information and resources to effectively meet the needs of our distributors and support their decision-making processes

• Be a sounding board & support our distributors, when they are faced with a challenging situation with their client

• Coordinate with internal teams, including Product Development, Marketing, and Sales, to ensure client needs are met and expectations are exceeded

• Handle our distributor’s inquiries and resolve issues promptly and professionally

• Prepare and deliver reports and insights to our distributors and internal teams, providing valuable information to drive decision-making and strategy

• Utilize Salesforce to track account activities, maintain accurate records, and monitor progress

What We’re Looking For:

• Minimum of 3 years of experience as an Account Manager, preferably in a B2B environment

• Proven track record in managing and growing accounts with a focus on building and maintaining client relationships

• Experience working with CRM systems, preferably Salesforce

• Experience engaging with customers through various communication methods, including face-to-face meetings, phone, email, and virtual meetings

• Confident in planning and executing presentations to distributors

• Excellent communication skills (both written and verbal), with strong listening abilities and the capacity to convey key information

• Strong negotiation skills and attention to detail

Why You’ll Love Joining the CO Fam!

At Clark Outsourcing, we’re redefining what it means to work in a BPO. This isn’t your regular office setup-it’s where careers flourish, friendships grow, and fun is always part of the deal. Our culture is unmatched (seriously, our team swears by it), and we promise you’ll have to experience it yourself to believe it.

Here’s what’s in store for you:

Health and Welfare Benefits: HMO with prescription coverage, SSS, PhilHealth, Pag-IBIG, 13th-month pay, retirement benefits, and more.

Beyond Work: Enjoy our in-office swimming pool (lowkey flex!), CO Club gaming lounge, CSR involvement through CO Stars, scholarship programs, and access to CO Academy for growth.

Travel Opportunities: We send at least 20 staff per year to visit our clients in the US, UK, and Australia, giving you international exposure and experience.

Leave Benefits: Paid holidays, Earned PTO on your first month, Wellness leave (no questions asked), plus special leaves like bereavement, parental leave, and Magna Carta leave.

Extra Perks: Salary loans up to PHP 1M (via BPI), CO Swag Bag, birthday and anniversary tokens, and our COol & flexible workplace.

Growth and Recognition: Yearly performance appraisals, career advancement programs, CO League events, and guidance from our amazing Coaches!

At CO, it’s not just about work - it's about loving where you work. Ready to experience the best workplace ever? We can’t wait to welcome you to the team!