Job Description

Are you a tech-savvy relationship builder who enjoys driving success for customers in the Web3 space? Join Chainstack.

About us

Chainstack is the leading suite of services connecting developers with Web3 infrastructure, powering applications in DeFi, NFT, gaming, analytics, and more. From startups to large enterprises, Chainstack enables companies to reduce time to market, costs, and risks associated with creating and scaling decentralized applications. By offering fast, reliable, and easy-to-use infrastructure solutions distributed globally, we ensure innovators can focus on what matters.

As a Chainstacker, you'll work on challenging projects, collaborate with top developers and industry experts, and be part of a dynamic and supportive team that values creativity, innovation, and efficiency.

About the role

We are looking for an enthusiastic account manager to foster long-term relationships with Chainstack’s customers. You’ll guide them through onboarding, drive adoption, ensure renewals, and identify growth opportunities across our product suite.

Location

All Chainstack roles are fully remote. You can work from anywhere, with a preference for time zones that enable effective collaboration across global teams.

Responsibilities

• Lead onboarding for new customers, ensuring a smooth and value-driven experience.
• Drive account expansion through upselling and cross-selling.
• Monitor customer health and take proactive action to improve adoption and satisfaction.
• Conduct regular touchpoints and quarterly business reviews.
• Build strong, trusted relationships with stakeholders across customer organizations.
• Document and communicate business and technical outcomes achieved through Chainstack.
• Collaborate with support and engineering teams to resolve issues.
• Coordinate internal resources to ensure customer success.
• Manage renewals and follow up on failed payments.
• Research, verify, and manage subscription renewal data and pricing.
• Work with marketing to develop testimonials, referrals, and case studies.
  

Requirements

• 3+ years in a customer-facing role in post-sales (technical account management, customer success, or sales engineering).
• Interest and understanding of Web3 technologies.
• Experience working with blockchain is a plus.
• Track record of customer retention and growth through excellent service.
• Strong communication and presentation skills, including executive-level communication.
• Proficiency with CRM tools such as HubSpot and spreadsheets (Excel).
• Ability to manage multiple projects simultaneously.
• Excellent listening, negotiation, and relationship management skills.

What we offer

At Chainstack, we invest in our people and provide a work environment that fosters growth, flexibility, and innovation.

Competitive salary in USD – We value expertise and contributions, offering a fair and transparent compensation structure.

Stock options – Be part of our journey and share in our success.

Cutting-edge tech stack – Work with the latest technologies and stay ahead in the industry.

Flat structure, no bureaucracy – Make an impact, take ownership, and shape the future of Web3 infrastructure.

Flexible schedule – Work when you’re at your best and maintain a healthy work-life balance.

Global, fast-growing market – Be part of a rapidly expanding industry with limitless opportunities.

Diverse, multinational team – Collaborate with experts from around the world, bringing unique perspectives and ideas to the table.

Ready to take your career to the next level? Apply now.