Job Description

Ready to take the next step in your career?

Join a global company shaping the future with technology that drives lasting impact.

Hypertec is seeking an Account Manager to join our operations and customer success team in Plainfield, IN If you are motivated, collaborative, and aligned with our values, we would love to hear from you.

We believe that how we work is just as important as what we build. Our values reflect the mindset we bring to everything we do:

• Innovation
• Trust
• Entrepreneurship
• Customer Focus

What You’ll Be Contributing:

Client & Relationship Management

• Serve as the main point of contact for assigned customer accounts;
• Build and maintain strong, long-term customer relationships;
• Understand customer needs, priorities, and business objectives;
• Respond to customer inquiries, issues, and requests in a timely manner.

Account Growth & Commercial Support

• Support pricing discussions, quotes, and contract renewals;
• Drive alignment across Operations, Supply Chain, Engineering, and Quality
• Collaborate with Sales, Finance, and other internal teams to meet customer requirements;
• Track account performance, sales activities, and opportunities.

Coordination & Delivery

• Coordinate closely with the customer and internal teams to ensure alignment on scope, schedules, and changes;
• Coordinate and execute planning, purchasing control, and material readiness;
• Ensure production schedules and delivery commitments are met
• Manage change requests, risks, and customer commitments
• Ensure accurate documentation, forecasts, and reporting related to assigned account;
• Provide clear status, forecasts, and proactive issue resolution.

Customer Satisfaction & Retention

• Monitor customer satisfaction and proactively address risks;
• Resolve issues and escalate when necessary;
• Contribute to customer retention strategies and continuous improvement initiatives.

What Sets You Apart:

• High school diploma or equivalent;
• 3+ years of experience in account management or customer success roles, with experience in construction projects a strong asset;
• Strong planning and purchasing control background
• Proven cross-functional coordination experience
• Self-starter with strong drive and ownership mindset
• Detail-oriented, disciplined, and execution-focused
• Strong communication skills in English (written and spoken);
• Ability to manage multiple priorities simultaneously.

What’s In it For You:

• Comprehensive benefit plan offerings, allowing our employees to tailor their benefits to fit their unique health needs and preferences. Including medical, dental, vision, life insurance, and EAP.
• 401K with employer contribution.
• Health Savings Account (HSA).
• Paid Floater Days.

Immerse Yourself in the Hypertec Journey:

You think you are the right candidate for this role? We can’t wait to meet you! We look beyond the CV to discover real potential. Hit “Apply” and let’s discover it together!

About Hypertec

Founded in 1984, Hypertec empowers innovators to push boundaries and lead their industries through transformative technology.

Through our five divisions—High Performance Compute & AI, Data Center Construction, Health, Custom Manufacturing, and Solutions Partner—we help clients turn complex challenges into opportunities for sustainable growth. Trusted by leaders in AI, financial services, media & entertainment, healthcare, and the public sector, we serve clients in over 80 countries.

Recognized globally for innovation and sustainability, including our revolutionary immersion-born servers, we continue to deliver technology that makes a lasting difference.

Learn more at www.hypertec.com

Hypertec is an equal opportunity employer.

Hypertec evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, disability status or any other legally protected characteristic.

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